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ReversingLabs

Software supply chain security platform

Technical Support Engineer - JSON and RESTful APIs, Linux

Full-Time
No salary listed
Mid
Bachelor's, Master's
Cambridge, MA, USA
In Person
Customer Experience & SupportCustomer Support

About the job

Requirements
  • Working knowledge of Python, JSON, and Representational State Transfer (RESTful) application programming interfaces.
  • Experience with Linux, including supporting Linux-based applications.
  • Networking experience, including acquiring and analyzing packet captures.
  • Experience providing technical support to worldwide customers.
  • Excellent customer-facing verbal and written communication skills in English, including the ability to absorb customer complaints and guide them toward productive issue handling.
  • Proven expertise with software as a service solutions and cloud technologies.
  • Ability to multitask and demonstrate resourcefulness and flexibility for an on-call rotation.
  • A Bachelor of Science or Master of Science degree in Business Administration or Computer Science, or equivalent technical certifications.
Responsibilities
  • Provide technical support by responding to email, phone, and online requests.
  • Troubleshoot complex technical problems for remote customers using tools such as Webex and Google Meet.
  • Manage the technical support wiki by recording workarounds, solutions, best practices, and white papers for local and worldwide support teams.
  • Meet service-level agreement quantity and quality key performance indicators and create periodic service reports for higher management.
  • Partner with Product and Engineering to represent the customer, identify high-volume support issues, and help evolve the product to eliminate major support-volume generators.
  • Manage communications about escalated issues with staff and customers.
  • Maintain in-depth technical knowledge of all ReversingLabs products.
  • Represent customers by ensuring serviceability and product-quality issues are tracked, prioritized, resolved, and incorporated into the product release cycle.
  • Assist customers with installation and deployment of ReversingLabs products and services.
  • Track and monitor support cases to ensure timely resolution and follow-up.
  • Clearly identify, document, and resolve customer issues and product problems.
  • Escalate critical customer situations to the appropriate management level and engineering expertise.
  • Develop and execute test scenarios to reproduce identified problems.
  • Create workaround procedures when standard procedures fail and remain engaged internally and with customers until issues are resolved in a timely manner.

About the company

ReversingLabs provides software supply chain security and threat intelligence services. It helps software development teams and organizations secure the software they build or buy by analyzing end-to-end development workflows, containers, and release packages with security checks. The company uses a vast threat repository to identify active threats and threats that legacy tools might miss, not just static vulnerabilities. Its products include malware analysis and threat hunting, offering automated, integrated security operations that reduce false positives and speed up threat detection. ReversingLabs differentiates itself by focusing on threat identification within the supply chain and third-party risk management, rather than only scanning for known vulnerabilities. The goal is to help customers ensure software is secure, trusted across their supply chain, and safer to deploy, while improving efficiency and lowering security costs.

Company Size

201-500

Company Stage

Series B

Total Funding

$91M

Headquarters

Cambridge, Massachusetts

Founded

2009

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Simplify's Take

What believers are saying

  • June 2026 Hacker News named Spectra Assure best software supply-chain security platform.
  • January 2026 report showed malware up 73%, expanding buyer urgency immediately.
  • July 2026 RapidFort partnership and October 2025 Microsoft Store inclusion widen distribution channels.

What critics are saying

  • Crowded vendors like Snyk, Sonatype, and Mend widen into software supply-chain security fast.
  • Microsoft Security Store can commoditize threat-intelligence distribution if partners bundle similar enrichment by 2027.
  • A failed enterprise sales cycle after Matt Gyde's November 2025 hiring would crush growth.

What makes ReversingLabs unique

  • ReversingLabs tracks 422 billion files and deconstructs binaries in seconds to minutes.
  • Spectra Assure analyzes binaries, tampering, malware, and secrets beyond vulnerability-only scanners.
  • Independent validation powers RapidFort libraries, making RL a named trust gate in 2026.

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Benefits

  • Hybrid Work Options
  • Remote Work Options
  • Flexible Work Hours
  • Performance Bonus
  • Conference Attendance Budget
  • Professional Development Budget
  • Employee Referral Bonus
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance

Growth & Insights and Company News

6 month growth

0%

1 year growth

0%

2 year growth

1%
Yahoo Finance
Oct 21st, 2026
ReversingLabs wins 2026 InfoSec award and launches free AI tools to stop "slopsquatting

ReversingLabs' Spectra Assure platform has won a 2026 Top InfoSec Innovator Award from Cyber Defense Magazine in the software supply chain security category. The Cambridge, Massachusetts, company announced the win on October 21, 2026. The company also released two free tools for Spectra Assure Community members. Spectra Resolve is an AI-native desktop app that helps developers fix risky open-source components, with developer approval required for every fix. Spectra Code is a VS Code extension that flags risky components and catches fake packages invented by AI coding assistants, an attack tactic known as "slopsquatting." Spectra Assure draws on more than 450 billion file reputation records. Customers cut approval times for employee software requests from eight hours to one hour, and third-party cyber risk management times from three months to one week.

GlobeNewswire
Oct 21st, 2026
ReversingLabs Spectra Assure wins 2026 Top InfoSec Innovator Award for Cutting-Edge Software Supply Chain Security.

ReversingLabs Spectra Assure wins 2026 Top InfoSec Innovator Award for Cutting-Edge Software Supply Chain Security. Announces new Spectra Assure Community innovations to help developers fix Risky Open-Source Components and stop ai-invented packages. CAMBRIDGE, Mass., Oct. 21, 2026 (GLOBE NEWSWIRE) - ReversingLabs (RL), the trusted name in file and software security, announced that its Spectra Assure platform has been named a winner in Cyber Defense Magazine's 2026 Top InfoSec Innovator Awards for Cutting-Edge Software Supply Chain Security solution. Now in their 14th year, the Cyber Defense Awards are judged by leading infosec experts from around the globe, with winners announced during CyberDefenseCon 2026. Today, ReversingLabs also announced the availability of two new Spectra Assure Community offerings, Spectra Resolve, an AI-native desktop app for fixing open-source dependency issues and Spectra Code, a VS Code extension available for free to all Spectra Assure Community members. Industry Honors Recognize ReversingLabs Leadership in Software Supply Chain Security Cybercriminals and nation-state attackers are increasingly targeting software supply chains. Generative AI is accelerating this growth by speeding up malicious code development and expanding the pool of attackers, putting advanced techniques into the hands of less-skilled actors. "Every organization runs on software it didn't write, and most have no way to see what's actually inside it before it goes live," said Mario Vuksan, CEO and co-founder of ReversingLabs. "Spectra Assure gives software makers and the enterprises that buy from them that final check, identifying malware and tampering before it ever gets deployed. We're honored that Cyber Defense Magazine's judges recognized the difference that makes." Powered by the world's largest threat intelligence corpus, which features more than 450 billion file reputation records, Spectra Assure examines finished software, from commercial applications and open-source packages to AI models and software updates, to uncover malware, tampering, vulnerabilities, and other hidden risks. As a result, security operations, threat hunting, and incident response teams can quickly analyze and approve software with confidence. Spectra Assure customers have slashed approval times for employee software/freeware requests from 8 hours to 1 hour, Third-Party Cyber Risk Management times from 3 months to 1 week, and time to secure Virtual Machines from 8 hours to 30 minutes. "ReversingLabs embodies three major features we judges look for with the potential to become winners: understanding tomorrow's threats, today, providing a cost-effective solution and innovating in unexpected ways that can help mitigate cyber risk and get one step ahead of the next breach," said Gary S. Miliefsky, Publisher of Cyber Defense Magazine. ReversingLabs Expands Spectra Assure Community With Agent-Driven Fixes for Risky Open-Source Components That Require Developer Approval The Top InfoSec Innovator Award marks the latest milestone in a year of steady innovation. ReversingLabs delivers new advances today in Spectra Assure Community, its free-to-use software supply chain security platform and risk assessment catalog. ReversingLabs Spectra Resolve is an AI-native desktop app that helps developers fix risky open-source components. Using Spectra Resolve, AI agents can confirm whether a flaw actually puts the application at risk, vet any replacement before anything changes, and require developer approval for every fix. ReversingLabs Spectra Code is a free extension for the popular VS Code editor that flags risky components right where developers work and catches fake packages that AI coding assistants sometimes invent, a growing attack tactic known as "slopsquatting." In addition to these achievements, ReversingLabs was recognized by Gartner, which named it a Visionary in the 2026 Gartner Magic Quadrant(TM) for Software Supply Chain Security. About ReversingLabs ReversingLabs is the trusted name in file and software security. Its technologies help organizations detect sophisticated malware, software supply chain risks, and other threats hidden within files and software packages. ReversingLabs combines deep file analysis, threat intelligence, and large-scale processing to help security teams understand what software contains, what it can do, and whether it can be trusted.

FinancialContent
Oct 21st, 2026
ReversingLabs Spectra Assure wins 2026 Top InfoSec Innovator Award for Cutting-Edge Software Supply Chain Security.

ReversingLabs Spectra Assure wins 2026 Top InfoSec Innovator Award for Cutting-Edge Software Supply Chain Security. October 21, 2026 at 10:00 AM EDT i This article is third-party content and does not represent the views of this site. Tamar Securities, LLC make no guarantees regarding its accuracy or completeness. CAMBRIDGE, Mass., Oct. 21, 2026 (GLOBE NEWSWIRE) - ReversingLabs (RL), the trusted name in file and software security, announced that its Spectra Assure platform has been named a winner in Cyber Defense Magazine's 2026 Top InfoSec Innovator Awards for Cutting-Edge Software Supply Chain Security solution. Now in their 14th year, the Cyber Defense Awards are judged by leading infosec experts from around the globe, with winners announced during CyberDefenseCon 2026. Today, ReversingLabs also announced the availability of two new Spectra Assure Community offerings, Spectra Resolve, an AI-native desktop app for fixing open-source dependency issues and Spectra Code, a VS Code extension available for free to all Spectra Assure Community members. Industry Honors Recognize ReversingLabs Leadership in Software Supply Chain Security Cybercriminals and nation-state attackers are increasingly targeting software supply chains. Generative AI is accelerating this growth by speeding up malicious code development and expanding the pool of attackers, putting advanced techniques into the hands of less-skilled actors. "Every organization runs on software it didn't write, and most have no way to see what's actually inside it before it goes live," said Mario Vuksan, CEO and co-founder of ReversingLabs. "Spectra Assure gives software makers and the enterprises that buy from them that final check, identifying malware and tampering before it ever gets deployed. We're honored that Cyber Defense Magazine's judges recognized the difference that makes." Powered by the world's largest threat intelligence corpus, which features more than 450 billion file reputation records, Spectra Assure examines finished software, from commercial applications and open-source packages to AI models and software updates, to uncover malware, tampering, vulnerabilities, and other hidden risks. As a result, security operations, threat hunting, and incident response teams can quickly analyze and approve software with confidence. Spectra Assure customers have slashed approval times for employee software/freeware requests from 8 hours to 1 hour, Third-Party Cyber Risk Management times from 3 months to 1 week, and time to secure Virtual Machines from 8 hours to 30 minutes. "ReversingLabs embodies three major features we judges look for with the potential to become winners: understanding tomorrow's threats, today, providing a cost-effective solution and innovating in unexpected ways that can help mitigate cyber risk and get one step ahead of the next breach," said Gary S. Miliefsky, Publisher of Cyber Defense Magazine. ReversingLabs Expands Spectra Assure Community With Agent-Driven Fixes for Risky Open-Source Components That Require Developer Approval The Top InfoSec Innovator Award marks the latest milestone in a year of steady innovation. ReversingLabs delivers new advances today in Spectra Assure Community, its free-to-use software supply chain security platform and risk assessment catalog. ReversingLabs Spectra Resolve is an AI-native desktop app that helps developers fix risky open-source components. Using Spectra Resolve, AI agents can confirm whether a flaw actually puts the application at risk, vet any replacement before anything changes, and require developer approval for every fix. ReversingLabs Spectra Code is a free extension for the popular VS Code editor that flags risky components right where developers work and catches fake packages that AI coding assistants sometimes invent, a growing attack tactic known as "slopsquatting." In addition to these achievements, ReversingLabs was recognized by Gartner, which named it a Visionary in the 2026 Gartner Magic Quadrant(TM) for Software Supply Chain Security. About ReversingLabs ReversingLabs is the trusted name in file and software security. Its technologies help organizations detect sophisticated malware, software supply chain risks, and other threats hidden within files and software packages. ReversingLabs combines deep file analysis, threat intelligence, and large-scale processing to help security teams understand what software contains, what it can do, and whether it can be trusted. Report this content If you believe this article contains misleading, harmful, or spam content, please let Tamar Securities, LLC know.

TMCnet
Oct 21st, 2026
ReversingLabs Spectra Assure Wins 2026 Top InfoSec Innovator Award for Cutting-Edge Software Supply Chain Security

ReversingLabs Spectra Assure Wins 2026 Top InfoSec Innovator Award for Cutting-Edge Software Supply Chain Security TMCnet News [October 21, 2026] | / | ReversingLabs Spectra Assure Wins 2026 Top InfoSec Innovator Award for Cutting-Edge Software Supply Chain Security CAMBRIDGE, Mass., Oct. 21, 2026 (GLOBE NEWSWIRE) - ReversingLabs (RL), the trusted name in file and software security, announced that its Spectra Assure platform has been named a winner in Cyber Defense Magazine's 2026 Top InfoSec Innovator Awards for Cutting-Edge Software Supply Chain Security solution. Now in their 14th year, the Cyber Defense Awards are judged by leading infosec experts from around the globe, with winners announced during CyberDefenseCon 2026. Today, ReversingLabs also announced the availability of two new Spectra Assure Community offerings, Spectra Resolve, an AI-native desktop app for fixing open-source dependency issues and Spectra Code, a VS Code extension available for free to all Spectra Assure Community members. Industry Honors Recognize ReversingLabs Leadership in Software Supply Chain Security Cybercriminals and nation-state attackers are increasingly targeting software supply chains. Generative AI is accelerating this growth by speeding up malicious code development and expanding the pool of attackers, putting advanced techniques into the hands of less-skilled actors. "Every organization runs on software it didn't write, and most have no way to see what's actually inside it before it goes live," said Mario Vuksan, CEO and co-founder of ReversingLabs. "Spectra Assure gives software makers and the enterprises that buy from them that final check, identifying malware and tampering before it ever gets deployed. We're honored that Cyber Defense Magazine's judges recognized the difference that makes." Powered by the world's largest threat intelligence corpus, which features more than 450 billion file reputation records, Spectra Assure examines finished software, from commercial applications and open-source packages to AI models and software updates, to uncover malware, tampering, vulnerabilities, and other hidden risks. As a result, security operations, threat hunting, and incident response teams can quickly analyze and approve software with confidence. Spectra Assure customers have slashed approval times for employee software/freeware requests from 8 hours to 1 hour, Third-Party Cyber Risk Management times from 3 months to 1 week, and time to secure Virtual Machines from 8 hours to 30 minutes. "ReversingLabs embodies three major features we judges look for with the potential to become winners: understanding tomorrow's threats, today, providing a cost-effective solution and innovating in unexpected ways that can help mitigate cyber risk and get one step ahead of the next breach," said Gary S. Miliefsky, Publisher of Cyber Defense Magazine. ReversingLabs Expands Spectra Assure Community With Agent-Driven Fixes for Risky Open-Source Components That Require Developer Approval The Top InfoSec Innovator Award marks the latest milestone in a year of steady innovation. ReversingLabs delivers new advances today in Spectra Assure Community, its free-to-use software supply chain security platform and risk assessment catalog. ReversingLabs Spectra Resolve is an AI-native desktop app that helps developers fix risky open-source components. Using Spectra Resolve, AI agents can confirm whether a flaw actually puts the application at risk, vet any replacement before anything changes, and require developer approval for every fix. ReversingLabs Spectra Code is a free extension for the popular VS Code editor that flags risky components right where developers work and catches fake packages that AI coding assistants sometimes invent, a growing attack tactic known as "slopsquatting." In addition to these achievements, ReversingLabs was recognized by Gartner, which named it a Visionary in the 2026 Gartner Magic Quadrant(TM) for Software Supply Chain Security. For more information on ReversingLabs Spectra Assure, visit: https://www.reversinglabs.com/products/spectra-assure About ReversingLabs ReversingLabs is the trusted name in file and software security. Its technologies help organizations detect sophisticated malware, software supply chain risks, and other threats hidden within files and software packages. ReversingLabs combines deep file analysis, threat intelligence, and large-scale processing to help security teams understand what software contains, what it can do, and whether it can be trusted. Media Contact Doug Fraim Guyer Group [email protected] [ Back To TMCnet.com's Homepage] |

GlobeNewswire
Oct 8th, 2026
ReversingLabs wins 2026 CyberSecurity Breakthrough award for Threat Detection Solution Provider of the Year.

ReversingLabs wins 2026 CyberSecurity Breakthrough award for Threat Detection Solution Provider of the Year. Award honors Spectra Detect for identifying sophisticated malware at enterprise scale as AI accelerates the speed and volume of cyber threats. CAMBRIDGE, Mass., Oct. 08, 2026 (GLOBE NEWSWIRE) - ReversingLabs (RL), the trusted name in file and software security, today announced it has been named Threat Detection Solution Provider of the Year in the 2026 CyberSecurity Breakthrough Awards for its Spectra Detect platform. Now in its tenth year, the program recognizes companies and technologies driving innovation across the global cybersecurity industry. Artificial intelligence is reshaping the economics of cyberattacks, enabling threat actors to modify, rebuild, and redeploy malicious tooling faster and at greater scale. For security teams, that creates a growing challenge: analyze more files, identify malicious behavior faster, and maintain coverage even as individual artifacts change. Spectra Detect is built to help security teams keep pace with today's rapidly evolving threat landscape. By combining deep file analysis with enterprise-scale processing, the platform helps organizations identify known malware, previously unseen threats, and obfuscated variants quickly, even when traditional hashes, reputation scores, and other conventional indicators fall short. Recent ReversingLabs threat research illustrates that advantage. After Anthropic published indicators associated with a Midnight Blizzard-linked espionage operation in September, RL researchers checked those indicators against historical ReversingLabs telemetry. Both malware samples were already present in RL telemetry nearly two months before Anthropic published its findings, having first appeared on July 6 and July 10. Both carried malicious results from ReversingLabs analysis components at approximately the time they were first processed. One of the samples, a PowerShell stager, was classified as malicious by ReversingLabs within seconds of first appearing in its telemetry. More than three weeks later, only 8 of 29 third-party antivirus scanners detected the sample. The finding highlights the value of deep, high-speed file analysis when security teams cannot afford to wait for broad industry consensus before acting on a threat. "AI is changing how quickly attackers can rebuild and adapt their tools, and it is increasing the volume of threats security teams need to analyze," said Mario Vuksan, CEO and co-founder of ReversingLabs. "Spectra Detect gives defenders the speed, depth, and coverage they need to keep pace. By analyzing what a file is capable of doing, rather than relying on a single reputation signal or signature, security teams can identify threats faster and respond with greater confidence." Spectra Detect is designed for security operations, threat hunting, and incident response teams that need to analyze large volumes of files without creating additional operational bottlenecks. The platform can ingest and analyze up to 100 million files per day, deconstruct more than 400 file formats, and apply ReversingLabs' proprietary analysis technologies to uncover malicious behavior, embedded threats, and suspicious characteristics. Its analysis is supported by ReversingLabs' threat intelligence corpus, which includes more than 450 billion file reputation records, giving security teams broader context when investigating potentially malicious files and software. The award builds on ReversingLabs' continued investment in technologies designed to help organizations detect threats hidden inside complex files and software packages. Spectra Detect provides security teams with detailed insights into file behavior and composition, supporting malware analysis, threat hunting, incident response, and other security operations workflows. About ReversingLabs ReversingLabs is the trusted name in file and software security. Its technologies help organizations detect sophisticated malware, software supply chain risks, and other threats hidden within files and software packages. ReversingLabs combines deep file analysis, threat intelligence, and large-scale processing to help security teams understand what software contains, what it can do, and whether it can be trusted. Media Contact Doug Fraim Guyer Group [email protected]