Senior Manager - Learning and Development

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Human Resources Team has an exciting career opportunity for a full time Senior Manager, Learning & Development reporting to the Senior Director, Learning and Development.

The position is onsite and based in Miami, Florida.

Applicants must be legally authorized to work in the location where this position is based. The position is not eligible for immigration or work-visa sponsorship now or in the future.

At Royal Caribbean Group (RCG), we care about your health, financial security, and overall well-being. That’s why we provide a comprehensive and competitive benefits package designed to support what matters most to you across every area of life: physical, intellectual, emotional, and social. Here’s an overview of the benefits available to you, including but not limited to:

• Cruise and Travel Privileges
• Health and Wellness Benefits
• 401(k) + Employer Contribution (US Only)
• Company-Paid Life and Disability Insurance
• Employee Stock Purchase Plan
• Comprehensive Time Off Package
• Parental Leave
• Employee Assistance Program (EAP)
• Training & Professional Development
• Tuition & Professional Certification Reimbursement (US Only)

Specific benefits may vary by location and position. See more details about our benefits here.

What does the Human Resources Team do?

The Human Resources Team at Royal Caribbean Group partners with leaders and employees to build a high-performing, future-ready workforce. The team supports talent strategy, workforce planning, organizational design, employee relations, culture, and change management, enabling strong leadership, scalable people practices, and an inclusive environment that supports business transformation, employee engagement, and long-term organizational success.

How you can make an impact:

The Senior Manager, HR Talent (Learning & Development Programs) provides strategic leadership for the global shoreside learning and capability portfolio. The role owns the strategy, roadmap, governance, and enterprise delivery of development programs that build critical skills, strengthen leadership and manager effectiveness, support career growth, and improve organizational performance.

With visibility across senior HR and business leadership, the Sr. Manager acts as a trusted advisor on enterprise capability needs and learning investment. The role converts business strategy, workforce insights, and skills priorities into scalable learning solutions; sets standards and measures; influences senior stakeholders; and leads decisions on portfolio priorities, delivery models, technology, vendors, and investment.

The role leads and develops a team of learning professionals and directs cross-functional program teams across Talent, HR Business Partners, business functions, HR Technology, Communications, and external partners. It is accountable for an integrated shoreside learner experience, disciplined execution, measurable impact, and continuous improvement across the learning portfolio.

What your day-to-day will look like:

• Enterprise Learning Strategy: Set and execute the multi-year strategy and annual operating plan for global shoreside learning and capability development, aligned with business priorities, workforce plans, talent strategy, and future skill needs.
• Executive Advisory and Influence: Advise senior HR and business leaders on capability gaps, learning priorities, delivery choices, and investment trade-offs. Translate insights into clear recommendations and secure sponsorship for enterprise initiatives.
• Portfolio Ownership and Governance: Own the integrated shoreside learning portfolio, including prioritization, intake, roadmaps, standards, decision rights, governance forums, risk management, and executive reporting across multiple workstreams.
• Enterprise Program Leadership: Lead end-to-end design, implementation, adoption, and evaluation of scalable learning and development programs for shoreside employees, people leaders, and critical talent populations.
• RCG University and Learning Ecosystem: Provide strategic leadership for RCG University shoreside programming and the broader learning ecosystem, aligning experiences, spaces, platforms, content, and measurement to create a coherent enterprise offer.
• Skills and Career Enablement: Partner on enterprise skills strategy, career architecture, talent marketplace, career pathing, and development planning, ensuring learning solutions enable mobility and build priority capabilities.
• Learning Technology and Innovation: Shape requirements and adoption strategies for learning technologies and digital solutions. Sponsor pilots, assess value, and guide responsible scaling based on learner needs, business impact, and operational viability.
• Change and Stakeholder Leadership: Set the change, communications, and stakeholder strategy for significant learning initiatives, building sponsor readiness and managing expectations across functions and geographies.
• Team and Practice Leadership: Lead, coach, and develop learning professionals and cross-functional project teams. Establish quality standards, build consulting capability, and foster accountability, collaboration, and continuous improvement.
• Targeted Facilitation and Consulting: Provide selective executive-level facilitation and internal consulting where senior expertise adds value, while ensuring scalable delivery models and sustainable transfer of capability to others.
• Performs other duties as required. This job description does not state or imply that these are the only duties to be performed. Employees may be required to perform other job-related duties as assigned by their supervisor or management.

How to achieve success:

• Bachelor’s degree in Human Resources, Business Administration, Organizational Behavior, Industrial/Organizational Psychology, Education, Program Management, or related field required; graduate degree preferred.
• 8+ years of experience in Talent, Learning & Development, HR, Program Management, Organizational Development, Change Management, or related disciplines.
• Experience leading enterprise-scale programs or complex portfolios with multiple workstreams, stakeholders, dependencies, risks, and milestones.
• Experience managing people, project teams, or cross-functional resources, including coaching performance, prioritizing work, and ensuring high-quality execution.
• Strong knowledge of talent management, employee development, leadership development, performance, succession, career development, and learning program practices.
• Strong project and portfolio management discipline, including roadmaps, project plans, RAID logs, governance routines, reporting, dashboards, and stakeholder management tools.
• Proven ability to build credibility with senior leaders, HR partners, business stakeholders, vendors, and cross-functional teams in a complex, matrixed organization.
• Excellent verbal, written, facilitation, presentation, analytical, diagnostic, and problem-solving skills, with the ability to convert insights into practical action.
• Advanced Microsoft Office proficiency, especially PowerPoint and Excel; experience with dashboards, reporting tools, HR systems, learning platforms, talent platforms, or relevant certifications preferred.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex (including pregnancy and related medical conditions), age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by applicable law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

We are committed to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.

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