Prime System Solutions

Network Engineer - Level 2

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeLahore, Punjab, PakistanNo salary listed

About the Job

Requirements

Proven hands-on network engineering experience.
Advanced knowledge of routing, switching, firewalls, and wireless technologies.
Deep understanding of networking protocols.
Solid understanding of the OSI or TCP/IP model.
Experience with network diagnostic, monitoring, and analysis tools for at least three years.
Working knowledge of network operating systems such as Cisco IOS and Juniper JUNOS.
At least three years of hands-on experience with network hardware such as Cisco, Fortinet, SonicWall, and Meraki, and with network cabling installation.
At least three years of experience in a technical support role, preferably in a Managed Service Provider environment.
Experience troubleshooting complex hardware, software, and network issues.
Familiarity with virtualization technologies such as VMware and Hyper-V, and cloud computing platforms such as AWS and Azure.
Ability to work independently and collaboratively, solve problems, document work, manage multiple clients, and prioritize tasks.

Responsibilities

Provide advanced technical support to clients for complex hardware, software, and network issues.
Troubleshoot and resolve escalated incidents and service requests.
Report to client sites for support when needed.
Monitor and manage client IT infrastructure to maintain performance and reliability.
Implement and oversee routine maintenance, updates, and system optimizations.
Lead resolution of challenging IT incidents, document root causes, and implement preventive measures.
Mentor and guide Level I engineers in troubleshooting and resolution processes.
Contribute to planning and execution of IT projects, including system upgrades, migrations, and implementations.
Maintain comprehensive documentation of client environments, configurations, and support procedures.
Contribute to development of the knowledge base and training materials.
Collaborate with clients to understand their technical needs and provide proactive solutions.
Provide clients with status updates, technical information, and recommendations.
Perform additional duties as requested by management.

Desired Qualifications

Relevant certifications such as CCNA, CCNP, or JNCIA.

Network Engineer - Level II

Prime System Solutions · Lahore, Pakistan · Full-time · Posted 2025-09-23

Workplace: on_site

Department: IT

Description

Position Summary:

As a Network Engineer Level II, you will be a key contributor to the technical success of our clients, providing advanced technical support and solutions. This role involves a higher level of responsibility, including troubleshooting complex issues, implementing solutions, and collaborating with both clients and internal teams.

Key Duties and Responsibilities:

Provide advanced technical support to clients, addressing complex hardware, software, and network issues.
Troubleshoot and resolve escalated incidents and service requests efficiently.
Reporting to a client site for support when needed.
Take a lead role in monitoring and managing client IT infrastructure, ensuring optimal performance and reliability.
Implement and oversee routine maintenance tasks, updates, and system optimizations.
Lead efforts in resolving challenging IT incidents, documenting root causes, and implementing preventive measures.
Mentor and guide Level I engineers in troubleshooting and resolution processes.
Contribute to the planning and execution of IT projects, such as system upgrades, migrations, and implementations.
Maintain comprehensive documentation of client environments, configurations, and support procedures.
Actively contribute to the development of the knowledge base and training materials.
Collaborate directly with clients to understand their technical needs and provide proactive solutions.
Communicate effectively with clients, providing status updates, technical information, and recommendations.
Perform any additional job duties as requested by management to contribute to the overall success of the organization.

Requirements

Required Skills and Abilities for Network Engineer Tier 2

Proven hands-on network engineering experience
Advanced knowledge of routing, switching, Firewalls and Wireless technologies
Deep understanding of networking protocols
Solid understanding of OSI or TCP/IP model
Experience with network diagnostic, monitoring, and analysis tools - 3 +years
Working knowledge of network operating systems (Cisco IOS, Juniper JUNOS, etc.)
Hands-on experience with hardware (e.g., Cisco, Fortinet, SonicWall, Meraki and Fortinet) and network cabling installation 3 +years
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Excellent communication and documentation skills
Ability to manage multiple clients and prioritize tasks effectively

Education and Experience:

3+ years' experience in a technical support role, preferably in a Managed Service Provider environment
Relevant certifications (e.g., CCNA, CCNP, JNCIA, etc.) - Desirable
Experience with troubleshooting complex hardware, software, and network issues.
Familiarity with virtualization technologies (VMware, Hyper-V) and cloud computing platforms (AWS, Azure).

Apply

Apply at Prime System Solutions

About the Company

Prime System Solutions

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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