All Accor

Global hotel management, franchising, loyalty program

General Manager

Business & StrategyUpdated on Nov 11

Full-timeHaiphong, Hai Phong, VietnamNo salary listedIn-person

About the Job

Requirements

At least 8 years of experience in luxury hotel management, including pre-opening experience.
A degree is required; the posting does not specify a major or degree type.
Strong command of written and spoken English.
Experience managing relationships with hotel owners.

Responsibilities

Drive pre-opening timelines and ensure operational readiness.
Manage budgets, forecasts, capital expenditures, and cost controls.
Support commercial strategy, positioning, and pricing.
Ensure compliance with legal and regulatory requirements.
Establish standard operating procedures, controls, and risk management frameworks.
Recruit, build, and train a high-performing team.
Oversee brand standards, procurement, and final readiness inspections.
Lead the overall management and strategic direction of the property and support all departments in achieving operational targets after opening.
Maximize property profitability and manage financials.
Ensure compliance with operating controls and legislation throughout the business.
Recruit and retain a high-performing team.
Champion employee engagement and promote a collaborative and inclusive environment where employees are encouraged to provide input.
Develop relationships within the local community.
Drive a service culture.
Maintain product and service quality standards to exceed guest expectations.
Promote the brand and ensure brand essentials and standards are in place and consistently executed.

Desired Qualifications

A good understanding of the local market and previous work experience in Vietnam.

Job Description

You will be responsible for:

During Pre-opening phase :

Drive pre-opening timelines and ensure operational readiness
Manage budgets, forecasts, CAPEX and cost controls
Support commercial strategy, positioning and pricing
Ensure compliance with legal and regulatory requirements
Establish SOPs, controls and risk management frameworks
Recruit, build and train a high-performing team
Oversee brand standards, procurement and final readiness inspections

Upon successful opening of the hotel :

Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
Maximize the property in terms of profit and management of financials
Ensure full compliance with operating controls and legislation in all areas of the business
Recruit and retain a high-performing team
Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
Develop relationships within the local community
Driving service culture
Maintain product and service quality standards to exceed guest expectations
Promote the brand and ensure all brand essentials and standards are in place and executed consistently.

Qualifications

Your experience and skills include:·

At least 8 years experience in luxury hotel management including pre-opening experience
Strong Educational background including a Degree
Strong command of English, both written and spoken
Good understanding of the local market and previous work experience in Vietnam is an advantage
Experience in managing relationships with hotel owners

Additional Information

What is it for you :

Employee benefit card offering discounted rates in Accor Hotels worldwide.
Develop your talent through learning programs by Accor Academy.
Opportunity to grow within your property and across the world!
Ability to contribute to local community and make a difference through our Corporate Social Responsibility (CSR) activities

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

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