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Abode Energy Management

NH Program Coordinator - Decarbonization and Electrification

Program ManagementConfirmed live in the last 24 hours
Full-timeConcord, NH, USA$60k - $70k

About the Job

Requirements

  • A bachelor's degree or at least four years of relevant work experience.
  • Demonstrated passion for and interest in sustainability, building science, or climate change.
  • Previous experience working in a fast-paced office environment in a project management or communications capacity.
  • Strong aptitude for working with or learning software such as Microsoft Office.
  • Effective oral and written communication skills.
  • A calm, even temperament suited to meeting people with different needs and backgrounds where they are.
  • Adaptability, flexibility, collaboration, and a positive, proactive approach to managing competing demands and changing schedules and completing tasks diligently and on time.
  • Must have their own car for company travel.

Responsibilities

  • Conduct outbound engagement with decarbonization contractors by calling and emailing them, and schedule onboarding and check-in meetings to build program capacity and improve contractor participation.
  • Manage and respond to email and phone inquiries related to program needs from customers and contractors, connect them with the correct services, provide ongoing support for issues, maintain response service levels, and document resolutions in Salesforce.
  • Collaborate with industry partners, including distributors, manufacturers, and other stakeholders, to create and deliver trainings, attend informational events, and provide general support as needed.
  • Identify engagement opportunities and organize participation, attend in-person events, create and obtain approval for contractor educational courses, and oversee their scheduling and implementation.
  • Maintain and update program databases and customer management systems, regularly review contractor certifications, follow up to obtain renewed documents, and help maintain relevant databases and resources.
  • Support program staff through administrative tasks and document and materials creation; collaborate daily with the program team and stakeholders and assist in developing program materials and collateral.
  • Engage and collaborate with community-based organizations, trade schools, chambers of commerce, and other partners promoting decarbonization technologies; schedule check-in meetings, align focuses, maintain a database of engagement opportunities, and organize participation.
  • Provide ongoing reports to internal and external stakeholders by tracking, summarizing, and analyzing key performance indicators and other program data, attending client-facing meetings, preparing invoices or related reports, and ensuring monthly reports are generated and distributed to the program team.
  • Help improve and evolve the program by adapting to changing needs, innovating with stakeholders to improve delivery, and continuing to grow technical and program knowledge.
  • Travel locally throughout New Hampshire each week to attend events or meetings.

Desired Qualifications

  • Experience with customer relationship management software such as Salesforce.
  • Experience performing quantitative analysis in Excel or similar tools.

About the Company

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