Xcellink Pte

Enterprise ICT operations management provider

DC Operations Shift Lead

IT OperationsConfirmed live in the last 24 hours

Full-timeSingapore

About the Job

Requirements

A minimum diploma in Information Technology, Engineering, or a related field is required.
At least 3 years of experience in a data centre environment, including 2 years in a team leadership role, is required.
Strong leadership, analytical, and problem-solving skills are required.
Excellent communication and interpersonal skills are required, including the ability to draft standard operating procedures, reports, and formal communications.
The candidate must be proactive and demonstrate initiative in managing operations and incidents.
The candidate must be able to coach, mentor, and supervise effectively.
The candidate must be willing to work 12-hour rotating day and night shifts.

Responsibilities

Lead and supervise the data centre shift team to ensure seamless daily operations.
Allocate shift patterns, oversee handovers, and monitor task completion.
Manage escalations, liaise with stakeholders, and ensure service-level agreement and key performance indicator compliance.
Oversee incident management, ticketing, and service requests in line with standard operating procedures.
Conduct routine data centre operations, including rack and stack, cabling, equipment setup, and vendor management.
Drive onboarding, training, and competency reviews of shift members.
Maintain accurate documentation, including standard operating procedures, emergency operating procedures, escalation matrices, and incident reports.
Represent the shift team during audits, reviews, and stakeholder meetings.
Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

DC Operations Shift Lead (SS-FNW250905 003/04)

Xcellink Pte Ltd · Singapore, Singapore · Contract · Posted 2025-09-05

Salary: SGD 27,600–31,200

Workplace: on_site

Department: Enterprise Operations and Services

Description

About the Role

We are seeking experienced DC Operations Shift Leads to join our team in managing mission-critical data centre operations. In this role, you will lead a shift team to ensure smooth and reliable operations, handle escalations, and uphold compliance standards across multiple sites.

Key Responsibilities

Lead and supervise the DC shift team to ensure seamless daily operations.
Allocate shift patterns, oversee handovers, and monitor task completion.
Manage escalations, liaise with stakeholders, and ensure SLA/KPI compliance.
Oversee incident management, ticketing, and service requests in line with SOPs.
Conduct routine DC operations, including rack/stack, cabling, equipment setup, and vendor management.
Drive onboarding, training, and competency reviews of shift members.
Maintain accurate documentation (SOPs, EOPs, escalation matrices, incident reports).
Represent the shift team during audits, reviews, and stakeholder meetings.
Collaborate closely with Operations, Facilities, Service Delivery, and Security teams.

Requirements

Minimum Diploma in IT, Engineering, or related field.
At least 3 years’ experience in a Data Centre environment, with 2 years in a team leadership role.
Strong leadership, analytical, and problem-solving skills.
Excellent communication and interpersonal skills; ability to draft SOPs, reports, and formal communications.
Proactive, with strong initiative in managing operations and incidents.
Ability to coach, mentor, and supervise effectively.
Willingness to work 12-hour rotating shifts (day and night).

What We Offer

Performance Bonus
Shift Allowance
Handphone Allowance

Apply

Apply at Xcellink Pte Ltd

About the Company

Xcellink Pte

Enterprise ICT operations management provider

Xcellink Pte provides enterprise ICT operations management and enterprise solutions for global growth, local enterprises, and government-linked organizations. It delivers and runs IT services by managing data centre, network operations, security, helpdesk, onsite field services, applications support, and asset staging; it builds client operational teams from scratch and can offshore delivery to Malaysia, the Philippines, Indonesia, and India, scaling to hundreds of IT professionals. It differentiates itself through its long track record, ability to design end-to-end operations and offer analytics-driven enterprise solutions plus talent-search services for technology hiring. Its goal is to help clients achieve reliable IT delivery, optimize operations, and access skilled resources and innovative ideas as technology markets evolve.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore, Singapore
Founded: 1993

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