Full-Time

Marketing Communications Manager

Customer Community

Confirmed live in the last 24 hours

Bill.com

Bill.com

1,001-5,000 employees

Financial platform for managing business operations

Fintech
Financial Services

Compensation Overview

$102.8k - $128.5kAnnually

Senior

San Jose, CA, USA + 1 more

More locations: Draper, UT, USA

Office presence required in San Jose, CA or Draper, UT.

Category
General Marketing
PR & Communications
Growth & Marketing
Required Skills
Salesforce
Asana
Requirements
  • 5+ years of customer marketing experience, preferably with running customer reference programs, advocacy community programs or in a customer marketing role
  • Direct experience in B2B SaaS and/or fintech
  • Experience with community management (Bettermode or other similar community software or platforms)
  • Experience leading advocacy programs and marketing campaigns, including but not limited to field events, webinars, sales reference programs, customer evidence
  • Excellent written and verbal communication skills.
  • Passion for identifying and connecting with customers across a diverse set of industries and thinks strategically about how the customer's story will help BILL win more customers
  • Experience with content production and editorial storytelling
  • Results driven, self-starter and a strong collaborator
  • Detail-oriented and highly organized
  • Exceptional communication skills, both written and verbal
  • Experience with: Google Workspace, Asana, Salesforce, Seismic, User Evidence, Slack
Responsibilities
  • Guide the creation of content that supports every stage of the customer lifecycle, from onboarding to advocacy.
  • Manage projects and advocacy activities from end to end, tracking cross-functional requests and fulfillment requests
  • Conduct customer interviews, and oversee the development of content assets like case studies, testimonials, blog posts and press releases continue to align with BILL brand voice, values and messaging. Distribute content to relevant channels. Amplify the success of our customers through creative storytelling that brings their challenges and winning strategies to life. Lead integration of customer stories into various Marketing channels and campaigns including social media, website, product marketing, lifecycle, demand generation and comms to ensure cohesive brand messaging and representation
  • Partner with CSM team to identify and connect satisfied customers with prospects
  • Build and nurture a community of customer advocates through initiatives like case studies, testimonials, user groups, and customer advisory boards. Identify and engage key customer advocates for speaking opportunities, webinars, and events.

Bill.com provides a platform for businesses to manage their financial operations, including bill creation and payment, invoicing, expense management, and budget control. The platform automates tasks related to accounts payable and receivable, making financial processes more efficient and transparent. Unlike many competitors, Bill.com also offers access to credit lines, ranging from $500 to $5 million, along with its software services. The goal of Bill.com is to streamline financial management for small to medium-sized businesses and accounting firms, helping them gain better control and visibility over their finances.

Company Stage

IPO

Total Funding

$2B

Headquarters

Palo Alto, California

Founded

2006

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

6%
Simplify Jobs

Simplify's Take

What believers are saying

  • Bill.com's recent partnership with Regions Bank to power their digital payments solution highlights the company's growing influence and potential for further strategic collaborations.
  • The platform's ability to attract 10,000 new SMBs in the past year demonstrates strong market demand and growth potential.
  • Despite recent stock performance, Bill.com has shown consistent revenue growth, indicating a resilient business model and promising long-term prospects.

What critics are saying

  • The competitive fintech landscape, with players like Stripe and Plaid, poses a constant threat to Bill.com's market share.
  • The company's stock has seen significant declines, which could impact investor confidence and employee morale.

What makes Bill.com unique

  • Bill.com offers a comprehensive financial operations platform that integrates accounts payable, accounts receivable, expense management, and credit access, unlike competitors who may focus on only one or two of these areas.
  • The company's partnership with Cross River Bank to provide credit lines and corporate cards adds a unique value proposition that is not commonly found in other financial technology platforms.
  • Bill.com's automation capabilities for financial tasks provide significant efficiency gains, setting it apart from traditional manual processes and less automated competitors.

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Benefits

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off

100% paid employee health, dental, and vision insurance - choose between HMO, PPO, and HDHP plans

HSA & FSA accounts

Life Insurance, Long & Short-term disability coverage

Pre-tax commuter benefits

Employee Assistance Program (EAP)

11+ Observed holidays and wellness days

Wellness & Fitness initiatives

Flexible time off