Technical Support Specialist
About the job
- At least 2 years of experience in a service desk, IT support center, or first- or second-line support.
- Working knowledge of office automation products and commonly used software.
- Hands-on experience with Windows, Linux, or Mac OS environments.
- Ability to perform remote troubleshooting and provide clear instructions.
- Fluent spoken and written English and either Czech or Slovak.
- Candidates must declare a criminal record extract that is no more than three months old.
- Support IT tools for end users and IT project owners.
- Act as a liaison between the client and appropriate resolver teams.
- Create and manage IT platforms on behalf of users and appropriate resolver teams.
- Provide an initial response to requesters within the predetermined process and service-level agreement.
- Perform fault isolation in support of clients and escalate as required.
- Use collaboration technologies such as Microsoft Teams and webcasting tools.
- Escalate tickets to other support teams when necessary.
- Resolve incidents and requests on site and close tickets.
- Report customer feedback and potential product requests.
- Help create technical documentation and manuals.
- German language proficiency.
About the company
D-ploy provides IT engineering and consulting services with a broad portfolio for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both proven standard solutions and customized implementations, helping clients turn IT into a driver of business value and efficiency through pragmatic, client-focused delivery. The company relies on certifications like ISO 9001, ISO/IEC 20000-1, and ISO/IEC 27001 to ensure quality, reliability, and information security across engagements. Its differentiators are a practical, business-oriented approach, long-term partnerships, and a cross-regional footprint in Europe and the US that align IT with clients' strategic needs.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Lörrach, Germany
Founded
2007
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Simplify's Take
What believers are saying
- D-ploy reported 950+ active customer initiatives on its 2026 website.
- Its 2026 footprint across 52 countries supports cross-sell and account expansion.
- ISO-certified delivery and 750+ associates help win regulated, multinational IT contracts.
What critics are saying
- Private equity buyers can compress margins by 2027, squeezing D-ploy's service-heavy model.
- Competitors like NTT DATA, UST, Globant, and 1&1 IONOS crowd every account.
- Its broad consulting mix invites commoditization, and customer concentration could break renewals quickly.
What makes D-ploy unique
- D-ploy spans 52 countries, 750+ associates, and 950+ active customer initiatives in 2026.
- Its ISO 9001:2015, 20000-1:2018, and 27001:2022 stack signals enterprise trust.
- It sells infrastructure, service desk, lab, and SaaS services across regulated environments.
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Benefits
- Employee Referral Bonus
- Professional Development Budget
- Company Social Events
- Wellness Program
- Flexible Work Hours
- Paid Sick Leave