Product Manager

About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide. FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you’ll find it with us.

The Opportunity - Product Manager

You are equal parts product visionary and growth strategist - steering the way to innovation that elevates our customers’ businesses and by extension, our business. You’ll use data to understand what creates customer growth and the most impactful ways we personalize the FreshBooks experience to help different customers get there. You are passionate about tackling big challenges head on, delivering simply amazing experiences, and ready to back it up with results. 

NOTE: This role can be worked remotely from the above location. 

What You’ll Do as a Product Manager

• Be a leader on a product workstream, an influencer in your product area, and an emerging voice in the product organization.
• Clearly articulate the “why” for the initiatives you work on to stakeholders, and craft a 4-5 quarter roadmap that will lead to the desired outcomes.
• Be responsible for defining measure for success for your workstream and initiatives, establish meaningful leading indicators for proactive measurement with data analysts, and derive appropriate course of action based on results.
• Organize and manage an agile team of developers, designers, and product marketing managers to execute and deliver desired outcomes for our clients.
• Contribute to greater product initiatives that span across product areas and drive business outcomes, including acting as an advisor of our domain.
• Collaborate with cross-functional teams (sales, support, business development, etc.) to ensure understanding of desired outcomes and how it aligns with product vision/mission.
• Be the product expert when it comes to your product domain area, with emphasis on workflows within your product area.
• Advocate for our customers and the products, spend time with customers to develop a deep empathy for the challenges of small businesses.

What You’ll Bring to the Role

• 4+ years of impactful product management experience
• Ability to collaborate with a team of developers and UX designers to build great products.
• Exceptional communication skills including the ability to communicate complex concepts  in a simple and effective manner.
• Strong data acumen and experience working closely with analysts to obtain data needed to support strategic decisions
• Ability to think “big picture” and develop a compelling vision for your product workstream.
• Empathy is your strong suit: you can spend time with external and internal customers to develop a deep understanding of the challenges of small businesses.
• Demonstrated ability to quickly learn, adapt, and apply knowledge in a rapidly changing landscape.

You’ll Stand Out If You Bring Experience In

• Previous experience in accounting, payments, payroll, mobile, personalization, conversion, etc.
• Working knowledge of accounting, reporting, tax, and/or payroll product, particularly for a SaaS platform
• You’re not a project manager, but you’re not afraid to act like one — be willing to roll up your sleeves to help your team get things done
• A history of bringing major features to market fast, and iterating based on customer feedback

Our Commitments to You

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world. Accelerate your career, work on projects you’re passionate about, and work as a part of a collaborative team without ego! Here are some of the ways FreshBooks recognises and rewards our employees:

• 🩺 Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits dependent on your region, and more.
• 📚 Perks that Matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your locale.
• 🌱Working Environments to Help You Thrive. Beautiful office spaces welcome you in Canada and Mexico, and remote FreshBookers receive a home office credit to set up your home office.
• 🤗 Supportive Peer Group, Mentors, and Leaders. We care about each other across the organisation and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 
• 🚀 Accelerated growth. Dedicated company onboarding, career development through continuous coaching, training, and learning on the job, and a bi-annual review process.

Closing

Even if your experience doesn’t meet every bullet on the above lists, we’d love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 416-780-2700 and/or [email protected].

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