H

Hyundai Autoever America

Builds and runs automotive information systems

Service Desk Representative 2

Full-TimeUpdated on 10/24/2026
$22 - $30/hr+ Overtime
Entry
West Point, GA, USA
In PersonOn-site in West Point, Georgia; shift schedules may vary, with occasional coverage on nights, weekends, or holidays.
IT OperationsIT Service Desk & End User Support

About the job

Requirements
  • High school diploma or equivalent experience.
  • Zero to one year of experience in IT, or strong technical aptitude; entry-level candidates are welcome.
  • Basic understanding of networking concepts and Windows operating systems.
  • Proficiency with Microsoft Office and basic knowledge of Microsoft Exchange.
  • Ability to multitask, prioritize incoming requests, and work effectively independently and as part of a team.
  • Ability to move between departments and work areas to provide desk-side support and equipment setup.
  • Ability to handle, transport, and install standard IT hardware such as computers, monitors, and printers.
  • Ability to perform tasks requiring bending, reaching, or accessing areas such as under desks to connect or install equipment.
Responsibilities
  • Provide initial support for employee technical inquiries received by phone, email, messaging applications, and walk-up requests.
  • Troubleshoot software and hardware issues on laptops, desktops, tablets, and smartphones, and resolve basic support issues at user workstations.
  • Provide desk-side and remote technical support to users across departments and building locations.
  • Manage assigned tasks and timely respond to, document, and process Helpdesk tickets using ITSM or other approved systems.
  • Install, configure, maintain, and troubleshoot PCs, laptops, networked printers, including laser, label, and dot matrix printers, and related peripherals.
  • Perform system imaging and related administration for PCs, laptops, scanners, and other networked devices as assigned.
  • Open, update, and close incidents in ITSM or other Helpdesk applications, ensuring accurate history and resolution notes.
  • Back up and restore user profiles and data in accordance with established procedures.
  • Follow asset naming and labeling standards, register IT assets in the asset management system, and participate in scheduled physical asset inventory audits as required.
  • Escalate complex or unresolved issues to the next level or management when appropriate, particularly when unresolved issues could cause factory downtime.
  • Perform other duties as assigned by management.
  • Provide coverage for different shifts, including nights, weekends, or holidays, as business needs require in a 24/7 facility.
Desired Qualifications
  • Familiarity with security solutions such as antivirus, digital rights management, or similar technologies.
  • Prior exposure to IT support or help desk environments.

About the company

H

Hyundai Autoever America

View

Hyundai AutoEver America develops and operates information-technology systems for Hyundai Motor Group businesses across North America. Its services support vehicle manufacturing, automotive sales, enterprise administration, connected-car functions, and the infrastructure that links those activities. Teams design and maintain manufacturing execution systems, dealer and customer-management applications, enterprise platforms, telematics services, and secure computing environments. The company combines technology consulting, implementation, and ongoing operations for its affiliated business customers. Founded in 2004, Hyundai AutoEver America is headquartered in Irvine, California.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

Irvine, CA

Founded

2004

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Simplify's Take

What believers are saying

  • Education support: the American careers package includes education reimbursement.
  • Vehicle benefits: the careers package includes both car-discount and car-allowance programmes.
  • Published pay band: Irvine's applied-AI senior engineer advertises annual compensation from $130,510 to $172,000.

What critics are saying

  • Experience threshold: the applied-AI role requires eight or more software-engineering years, including three or more in AI development.
  • Language requirement: Savannah's senior systems-administrator role requires Korean-speaking ability alongside English communication skills.
  • Production coverage: West Point's MES engineer works fully on-site with on-call, periodic weekend, and remote emergency support.

What makes Hyundai Autoever America unique

  • Factory coordination: manufacturing execution services handle production scheduling, supplier broadcasts, optical recognition, and product tracking.
  • Quality integration: IQIS identifies production defects and supports just-in-time and just-in-sequence operations.
  • Regional computing footprint: its history identifies data centres in Irvine, Montgomery, and the Equinix Los Angeles facility.

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