Safety Support Specialist
Registration
Confirmed live in the last 24 hours
Vercel

201-500 employees

Cloud platform for frontend development and deployment
Company Overview
Vercel, a San Francisco-based company, offers a comprehensive toolkit for web development, including automatic API handling, built-in image and performance optimizations, and seamless integration with GitHub, GitLab, and Bitbucket. As creators and maintainers of Next.js, a widely-used React framework, they provide a fully-managed, highly-optimized platform that supports major companies like Under Armour, Nintendo, and The Washington Post in building user-friendly web experiences. Vercel's commitment to speed and SEO, coupled with its collaborative approach to frontend development, positions it as a leader in the industry.
B2B

Company Stage

Series D

Total Funding

$313M

Founded

2015

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

7%

1 year growth

19%

2 year growth

78%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • 3+ years' of experience in user or content review, within a Trust & Safety team (or equivalent)
  • Excellent verbal & written communication skills
  • Comfortable working asynchronously in a fully remote environment to resolve complex and sensitive problems
  • Ability to logically assess situations, document rationale, and problem-solve ambiguous challenges, both independently and with peers
  • Ability to handle highly sensitive matters with discretion and poise
  • Availability to work within an on-call rota
Responsibilities
  • Manage a high-volume of reactive tickets (new user reviews, suspended account reviews, and malicious, illegal, or sensitive content)
  • Review & improve sign-up abuse tooling, workflows, and report handling
  • Thoroughly review reports to compile clearly documented case information, then take appropriate, consistent action as defined by operational policies
  • Interface with partners and customers to resolve issues, while maintaining professionalism and excellent customer service
  • Employ critical thinking, emotional intelligence and creative problem-solving skills while navigating sensitive and nuanced safety concerns
  • Support improvement initiatives by analyzing reports, influencing policy development and executing projects to enhance existing workflows