Full-Time

Customer Success Manager

Posted on 7/30/2024

FreedomPay

FreedomPay

501-1,000 employees

Integrated payment solutions for global commerce

Fintech
Financial Services

Mid

Philadelphia, PA, USA

Hybrid position based in Philadelphia, Pennsylvania.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor's degree in business/ technology preferred, or equivalent experience.
  • 3+ years of relevant work experience in a customer-facing role in Customer Success, Account Management, or strategic consulting role managing mid-tier and/or enterprise level accounts.
  • Strong communication and presentation skills with proven leadership in customer engagement scenarios.
  • Capable of understanding business requirements and guiding customers toward best practices and actionable steps.
  • Experience working at a SaaS company.
  • Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
  • Background in hospitality, food and beverage, or gaming operations is preferred.
  • Excellent time management, organizational, and troubleshooting skills.
  • Self-starter with strong interpersonal and presentation skills.
  • Familiarity with relevant software and computer applications.
  • Flexibility for up to 15% travel.
Responsibilities
  • Assess/evaluate client needs through weekly calls and daily email correspondence
  • Ensure client satisfaction through follow-up, responsiveness, and thorough communication
  • Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
  • Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
  • Ability to manage multiple clients and projects/tasks simultaneously
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
  • Ability to work in an entrepreneurial environment in a team and individuallyResponsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions

FreedomPay provides a platform for payment systems and global commerce, simplifying the payment process for businesses and enhancing customer satisfaction. Its solutions include instant payments, lower transaction costs, and improved security features, making it popular in high-transaction environments like Las Vegas. FreedomPay stands out by adapting to changing consumer preferences, ensuring a convenient checkout experience. The company's goal is to advance the future of payments while engaging in community initiatives.

Company Stage

Late Stage VC

Total Funding

$29.8M

Headquarters

Whitpain Township, Pennsylvania

Founded

2000

Growth & Insights
Headcount

6 month growth

1%

1 year growth

2%

2 year growth

1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for contactless payments boosts FreedomPay's market expansion opportunities.
  • The rise of BNPL services can enhance FreedomPay's offerings.
  • Growing importance of data analytics allows FreedomPay to offer personalized solutions.

What critics are saying

  • Increased competition from major players like Stripe poses a threat to FreedomPay.
  • Over-reliance on partnerships may limit FreedomPay's independent innovation.
  • Regulatory challenges in international markets could pose compliance risks for FreedomPay.

What makes FreedomPay unique

  • FreedomPay offers a white-label commerce platform with customizable cashless solutions.
  • The company is validated by PCI Security Standards Council for P2PE, EMV, NFC, and DCC.
  • FreedomPay's platform is popular in high-transaction environments like Las Vegas.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Parental Leave

INACTIVE