Full-Time
Customer Success Manager
Updated on 9/9/2024
FreedomPay
501-1,000 employees
Integrated payment solutions for global commerce
Mid, Senior
Philadelphia, PA, USA
- 3-5+ years in similar role
- Experience at a SaaS company
- Background in hospitality/food and beverage operations
- Bachelor’s degree in Information Technology or other business/ technical bachelor’s degrees
- Excellent time management skills
- Excellent communication skills
- Excellent troubleshooting abilities
- Must be highly organized, meticulous with strong attention to detail
- Self-starter, initiator, strong organizational, presentation and interpersonal skills a must
- Flexibility for travel up to 15%
- Assess/evaluate client needs through weekly calls and daily email correspondence
- Ensure client satisfaction through follow-up, responsiveness, and thorough communication
- Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
- Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
- Ability to manage multiple clients and projects/tasks simultaneously
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
- Ability to work in an entrepreneurial environment in a team and individually
- Responsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions
FreedomPay focuses on financial technology, providing a platform that simplifies payment processes for businesses of all sizes. Its solutions include instant payments, lower transaction costs, and enhanced security, making it suitable for various clients, including online retailers and brick-and-mortar stores. What sets FreedomPay apart from competitors is its comprehensive suite of payment solutions and value-added services that help businesses adapt to changing consumer preferences. The company's goal is to advance the future of payments while engaging in community initiatives.
Company Stage
Series D
Total Funding
$23.2M
Headquarters
Whitpain Township, Pennsylvania
Founded
2000
6 month growth
↑ 3%1 year growth
↑ 10%2 year growth
↑ 42%
Simplify's Take
What believers are saying
- Strategic partnerships with major players like Citi and Elavon expand FreedomPay's reach and enhance its service offerings.
- The launch of Merchant Centric Acquiring and EFTPOS Least Cost Routing showcases FreedomPay's continuous innovation in payment processing.
- FreedomPay's involvement in community initiatives and philanthropic efforts, such as partnering with Pennies, enhances its corporate image and employee morale.
What critics are saying
- The highly competitive and rapidly evolving fintech market requires constant innovation to maintain a competitive edge.
- Dependence on high-transaction environments like Las Vegas could pose a risk if there are significant market shifts or economic downturns.
What makes FreedomPay unique
- FreedomPay's unified and integrated platform simplifies the payment process, offering instant payments, lower transaction costs, and enhanced security features, setting it apart from competitors.
- The company's strong presence in high-transaction environments like Las Vegas demonstrates its capability to handle large volumes efficiently.
- FreedomPay's thought leadership and commitment to social responsibility, such as sponsoring the Eagles Autism Challenge, further distinguish it in the fintech sector.