Account Manager
Popl
Account Manager
Popl
Sells NFC-enabled digital business cards
Popl is defining a new category we call In-Person Go-To-Market.
We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
We are seeking a dynamic and experienced Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams!
In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.
Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.
Manage renewals: Proactively engage with customers to secure timely contract renewals.
Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.
Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value
Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.
Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth
Negotiate contracts: Ensure favorable terms while maintaining strong relationships.
4-6 years of experience in account management within a B2B SaaS company.
Proven track record of driving renewals and upsell revenue
Excellent communication, negotiation, and relationship management skills.
Ability to analyze customer data to identify risks and opportunities.
Experience working with Salesforce and Stripe
Direct revenue closing experience (renewals, cross-sell/upsell, or new business)
Ability to anticipate customers’ needs to identify growth opportunities across various types of accounts
Excellent verbal and written communication skills, as well as interpersonal skills
Organizational, project management, and time management skills
High adaptability and desire to operate in a fast-paced, ever-changing startup environment
Industry Knowledge: Experience in the lead capture, digital business card, or related tech industry.
Networking Skills: Established network of contacts and decision-makers.
Analytical Skills: Ability to analyze customer metrics and derive actionable insights to improve performance.
Continuous Learning: At Popl, we are excited to learn new things every single day. Being a curious and continuous learner is paramount.
Team Player: Willingness to join and help cultivate a positive team culture. Our team is young, full of energy, and so excited about our mission. We’d like to have you join us!
Be part of a rocket-ship startup redefining how professionals connect and grow.
Work closely with experienced leaders and cross-functional teams to shape our financial strategy.
Make a measurable impact in a role critical to our long-term success.
Fully remote
Competitive salary
Meaningful equity
Full insurance & benefits
Unlimited PTO
$150 monthly wellness credit
Constant daily learning
Popl is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.
Popl creates digital business card tools using NFC-enabled devices like keychains, wristbands, and cards to share contact information with a tap, without the recipient needing a Popl device or app. The products work by exchanging data through NFC when tapped, and customers can customize the devices for individuals or brands; Popl also sells customization services and offers a subscription called Popl Pro that adds lead management, business card scanning, and analytics. The company differentiates itself with a combination of physical NFC devices, branding customization, paid software features, and a broad distribution model that serves individuals, companies, event organizers, and sales teams, along with an ambassador program. Its goal is to replace paper business cards with quick, shareable digital exchanges and to help users track and optimize their networking through data insights.
Explore more opportunities at Popl