Sage Hospitality Group

Develops and operates hotels and restaurants

Front Desk Agent

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeNew Orleans, LA, USA$17 - $18 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
High school graduate-level mathematical aptitude, knowledge of standard cash-handling procedures, and knowledge of computerized cash-register systems are required.
Past experience dealing directly with the public and general knowledge of basic customer-service skills are required.
Fluency in oral and written English is required.
The ability to use tact and understanding when handling varied customer-service problems, including stressful and highly emotional situations, is required.
The ability to stay organized and attend to written and verbal details, particularly while performing multiple tasks, is required.
The ability to read written communications and a monochrome computer screen is required.
The ability to operate a computer, calculator, and telephone keyboards for cash handling and paperwork processing is required.
The ability to understand and follow verbal and written instructions, multitask, and communicate verbally and in writing is required.
The role requires repeated bending and kneeling, mobility to reach all hotel areas, and occasional carrying and lifting of files and office items up to 25 pounds.
The role requires prolonged standing at an indoor, climate-controlled workstation; approximately 90% of the shift is spent standing, and work is indoors 95% of the time.

Responsibilities

Greet arriving guests and complete established check-in procedures using manual and computerized methods to ensure guests are satisfied and assigned to requested rooms.
Facilitate guest check-out by following established manual and computer procedures to close guest accounts and prepare rooms for the next sale.
Calculate and post monies, receipts, guest accounts, and other credit using accurate cash-handling methods and established procedures; present precise hotel charges at check-out and maintain accurate hotel records.
Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to increase room sales, occupancy, and revenue.
Maintain good guest relations by staying informed about in-house and area functions and providing timely, knowledgeable responses to questions and concerns in person and by telephone.
Operate PBX equipment to accept incoming calls, assist with outgoing calls, schedule wake-up calls, and page guests.
Control front-desk cash transactions and maintain responsibility for the personal bank in accordance with the hotel bank agreement policy.
Respond professionally and courteously to arriving, departing, and in-house guests by providing accurate, timely information and services, including responding to telephone and in-person inquiries about reservations, hotel information, and guest concerns.

Why us?

Working at Hotel de la Poste in the heart of New Orleans’ vibrant French Quarter offers a unique opportunity to immerse yourself in the rich culture and timeless charm of this iconic city.

Newly transitioned from The W New Orleans, this soft-branded Renaissance hotel blends modern luxury with the distinctive, spirited essence of New Orleans—where history, music, and cuisine converge.

As a member of our team, you'll be part of a dynamic atmosphere that celebrates the city's lively energy and unparalleled hospitality, while offering guests an unforgettable experience surrounded by historic architecture, jazz-filled streets, and world-class.

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
Must be fluent in oral and written English.
Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.
Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.
Mobility - must be able to reach all areas of hotel to assist clients.
Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Benefits

Medical, dental, & vision insurance

Eligible to participate in the Company’s 401(k) program with employer matching

Health savings and flexible spending accounts

Basic Life and AD&D insurance

Discounted Room Rates for Marriott & Sage Properties

Employee Assistance Program

Great discounts on Hotels, Restaurants, and much more.

Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Fun & Exciting Work Environment

Competitive Health & Welfare Plans

Negotiated Corporate Discounts on Home Insurance, Movie Tickets, Flowers & more

Community-Oriented.

Salary

USD $17.00 - USD $18.00 /Hr.

Compensation: 17 to 18 (USD)

About the Company

Sage Hospitality Group

Develops and operates hotels and restaurants

Sage Hospitality Group develops, invests in, and manages hotels and restaurants, focusing on creating experiential lifestyle properties that become part of their local communities. They run hotels and run their own restaurants through Sage Restaurant Concepts, using an integrated approach that combines development, ownership, and operating expertise. Unlike many operators who only manage properties, Sage acts as a developer and investor for urban and resort markets and has rebuilt projects like Denver’s Union Station, showing a hands-on, destination-driven strategy rather than just a place to sleep. Their portfolio includes over 100 hotels and restaurants, and they continue to expand under new leadership with the goal of becoming the nation’s favorite lifestyle hospitality company and a preferred destination for guests and communities alike.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Denver, CO
Founded: 1984

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