Front Desk Agent
About the job
- A high school diploma or equivalent is required.
- High school graduate-level mathematical aptitude, knowledge of standard cash-handling procedures, and knowledge of computerized cash register systems are required.
- Past experience dealing directly with the public and general knowledge of basic customer-service skills are required.
- Fluency in oral and written English is required.
- Tact and understanding when dealing with a variety of customer-service problems, including stressful and highly emotional situations, are required.
- Strong organization and attention to minute written and verbal details, particularly while performing multiple tasks, are required.
- Ability to read written communications and a monochrome computer screen is required.
- Ability to operate a computer, calculator, and telephone keyboards for cash handling and paperwork processing is required.
- Ability to understand and follow verbal and written instructions, work on more than one task at a time, and communicate verbally and in writing is required.
- Repeated bending and kneeling while filing are required; the role involves standing for 90% of the shift.
- Ability to reach all areas of the hotel to assist clients is required.
- Occasional carrying and lifting of files and office items up to 25 pounds is required.
- Greet arriving guests and complete established check-in procedures daily using manual and computerized methods to ensure guests are satisfied and placed in requested rooms.
- Facilitate guest departures and check-outs daily by following established manual and computer procedures to close guest accounts and open rooms for the next sale.
- Calculate and/or post monies, receipts, guest accounts, and other forms of credit using accurate cash-handling methods and established procedures to provide timely, precise hotel charges at check-out and maintain accurate hotel records.
- Answer inquiries and accept reservations in person and by telephone, accurately communicating hotel rates and information and using suggestive selling techniques to sell room nights, increase occupancy, and generate revenue.
- Maintain good customer relations by staying informed about in-house and area functions and responding knowledgeably and promptly to questions and concerns in person and by telephone.
- Operate PBX equipment by accepting incoming calls, assisting with outgoing calls, scheduling and setting wake-up calls, and paging guests.
- Control front-desk cash transactions and maintain personal bank responsibility as specified by the hotel bank agreement policy.
- Respond professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services, including responding to reservation, hotel-information, and guest-concern inquiries by telephone and in person.
About the company
Sage Hospitality Group develops, invests in, and manages hotels and restaurants, focusing on creating experiential lifestyle properties that become part of their local communities. They run hotels and run their own restaurants through Sage Restaurant Concepts, using an integrated approach that combines development, ownership, and operating expertise. Unlike many operators who only manage properties, Sage acts as a developer and investor for urban and resort markets and has rebuilt projects like Denver’s Union Station, showing a hands-on, destination-driven strategy rather than just a place to sleep. Their portfolio includes over 100 hotels and restaurants, and they continue to expand under new leadership with the goal of becoming the nation’s favorite lifestyle hospitality company and a preferred destination for guests and communities alike.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Denver, Colorado
Founded
1984
Get referred to Sage Hospitality Group
See people who can refer or advise you
Simplify's Take
What believers are saying
- Sage added The Pierside in March 2026, its 11th independent property in under two years.
- July 2026 brought The Ritz-Carlton, Indianapolis, strengthening luxury franchise credibility.
- Hotel Vandivort joined Sage's Independent Hotel Collection, broadening its Midwest lifestyle footprint.
What critics are saying
- Denver Gazette on March 13, 2026 quoted del Olmo warning cautious 2026-2027 growth.
- Revelio data shows headcount fell 6.9% from 2023 to 2026, signaling operating pressure.
- Economic contraction would hit Sage's discretionary lifestyle demand and project pipeline hardest.
What makes Sage Hospitality Group unique
- 2026 leadership transition kept founders engaged while Daniel del Olmo became CEO.
- Sage runs hotels, restaurants, branding, and real estate through one integrated operating model.
- Its independent-lifestyle portfolio spans 110-plus venues across 14 states, including two Ritz-Carltons.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Account/Flexible Spending Account
- Life Insurance
- Paid Vacation
- Paid Sick Leave
- Paid Holidays
- 401(k) Retirement Plan
- 401(k) Company Match
- Tuition Reimbursement
- Employee Discounts