Guest Service Associate – Front Office

Job Description

•Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

•Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

•Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

•Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

•Provide effective support to the team to enable them to provide effective and efficient services.

•Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

•Degree or Diploma in Hotel Management.

•1-2 year of experience in branded hotels

•Opéra Knowledge

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.