Account Manager @ Elsevier

Sales & Account Management (1)

Sales Account Manager, Clinical Solutions (Health)

Are you passionate about healthcare and ready to take your sales career to the next level?

Do you thrive on building relationships, solving challenges, and helping customers succeed?

About the Team

Elsevier is the leading provider of medical information in the world providing over 25% of the world’s clinical content and serving over 20 million healthcare professionals. Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We have a clear mission to use our evidence-based content to deliver better outcomes for patients. Across a complex care continuum and a diverse spectrum of care providers and patients, Elsevier offers solutions and services that help customers utilize and integrate content to improve professional practice, reduce care variability, engage patients, and promote a culture of quality, safety, and satisfaction – optimizing care delivery, the patient experience, and financial outcomes.

About the Role

Join Elsevier’s Clinical Solutions sales team as a Sales Account Manager and play a key role in delivering innovative SaaS solutions backed by Elsevier’s highly trusted evidence-basedcontent to hospitals, healthcare systems, and home health organizations across the United States and Canada.

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisorresponsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account.

Responsibilities

Retention

Develop and deliver proactive engagement strategies, health checks, and business reviews.

Analyze product usage and satisfaction to ensure renewals and long-term value.

Identify risk signals early and take action to mitigate churn.

Negotiate contracts that are mutually beneficial to both the customer and Elsevier

Strategic Expansion

Identifyupselling and expansion opportunities aligned with customer goals.

Position additional Clinical Solutions products to meet emerging needs through consultative selling.

Lead sales motions from discovery through negotiation and closing.

Relationship Management

Build deep, trusted relationships with stakeholders across clinical, administrative, and IT functions.

Serve as a consultative partner aligned to client objectives.

Study market trends and become an industry expertwithin your designated health system region

Sales Execution & Enablement

Own the end-to-end sales process for renewals and expansions.

Coach sales executives on expansion opportunities that meet customer needs

Accurately forecast and manage pipeline using Salesforce CRM.

Internal Collaboration

Work closely with Sales Executivesand Customer Success to drive results.

Share market feedback and help shape product improvements.

May support coaching, mentoring and training of new team members

Requirements

Have a bachelor's degree and 2+ years of experience in healthcare sales or account management– ideally selling SaaS technology or information solutions to hospitals or health systems. Master's degrees are valued.

Display proven success in renewal management, upselling, or cross-selling.

Have confidence when presenting to and influencing clinical, operational, and executive stakeholders.

Display exceptional presentation, communication, and strategic thinking skills.

Able to thrive in a fast-paced, deadline-driven environment.

Have skills in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word).

Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow.

Able to travel overnight, generally upto 30% of the time or based upon the needs of the business and our customers.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals’ advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

U.S. National Base Pay Range: - . Total Target Cash: - . Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

Account Manager

Clinical Solutions

Elsevier

Simplify's Take

What believers are saying

What critics are saying

What makes Elsevier unique

Benefits

Company News