Franchise Business Consultant

The Franchise Business Consultant I (FBC I) is the frontline field operator responsible for driving execution across a portfolio of franchised Wingstop restaurants.

This role serves as the primary business partner to Brand Partners, ensuring:

• Consistent execution of operating standards 
• Clear visibility into business performance 
• Disciplined routines that drive accountability 
• Timely identification and resolution of performance gaps 

This is not a coordination role.
This is a performance execution role focused on improving how the business runs day-to-day.

Performance Execution and Visibility

• Monitor Same Store Sales, guest experience metrics, and operational KPIs 
• Identify performance gaps and implement structured improvement plans 
• Establish and maintain disciplined business routines, including: 
  • Weekly performance check-ins 
  • Quarterly Business Reviews (QBRs) 
• Drive follow-through on commitments and ensure accountability 
• Maintain clear and consistent visibility into restaurant performance 

Operating Standards and Brand Discipline

• Ensure execution of brand standards across: 
  • Speed 
  • Accuracy 
  • Hospitality 
  • Food quality 
• Reinforce compliance with franchise agreements and operational expectations 
• Drive adoption and execution of enterprise initiatives, including: 
  • Loyalty programs 
  • SmartKitchen 
  • Training platforms 
• Protect the brand across food safety, operations, and guest experience 

Franchise Partnership and Influence

• Build strong, trust-based relationships with Brand Partners 
• Influence performance through operational expertise and clear communication 
• Deliver direct, actionable feedback aligned to business results 
• Hold partners accountable to agreed-upon actions and commitments 
• Escalate performance or compliance issues when necessary 

Cross-Functional Coordination

• Partner with cross-functional teams, including: 
  • Development 
  • Marketing 
  • Training 
  • Supply Chain 
  • Finance 
  • Technology 
• Support new restaurant openings and ensure operational readiness 
• Provide field-based insights to inform enterprise decision-making 

What Success Looks Like

• Sustained improvement in Same Store Sales across portfolio 
• Reduced variability between high- and low-performing restaurants 
• Consistent execution of brand standards 
• Strong adoption and execution of enterprise initiatives 
• Effective QBR cadence and structured business routines 
• Clear accountability and follow-through from Brand Partners

WHAT YOU'LL NEED

• 4–7 years of multi-unit restaurant operations experience, preferably in a franchise environment 
• Strong operational expertise with the ability to diagnose and resolve performance issues 
• Financial acumen with ability to interpret restaurant-level metrics and trends 
• Proven ability to influence without direct authority 
• Strong organizational and prioritization skills 
• Ability to manage multiple priorities in a fast-paced environment 
• Willingness to travel extensively within assigned region 
• Although this role is remote, we do need this candidate to reside in San Jose, CA. 

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

Flavor Perks:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

Fun is the best Flavor: 

• Discount on Wingstop gift cards

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.