Data Customer Success Manager

Secoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission. 

Secoda is hiring for a Technical Customer Success Manager to join our growing Customer team. Reporting directly to our Head of Customer this position is instrumental in managing and growing relationships, with a focus on renewals and driving growth in Annual Recurring Revenue (ARR).

What You’ll Do:

• Operate as the point of contact and deliver the highest level of customer experience and support to both customers.

• Work closely with our customers to make sure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.

• Develop close relationships with Secoda’s customers, in order to understand their use cases and technical challenges, and help them achieve the greatest value from our products.

• Gauge customer levels of engagement with the company and provide feedback to internal stakeholders regarding product improvements.

• Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible. 

Who You Are:

• You have 4+ years of experience as a Customer Success Manager and/or Account Manager, ideally at a SaaS company.

• Someone with a proven track record in a quota-carrying role of supporting sales teams in achieving targets.

• You exhibit a strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda.

• You have a passion for helping people solve problems and proven ability to understand changing technologies.

• You have the ability to work collaboratively and cross-functionally in a fast-moving environment. 

• Proficiency in translating complex technical information into simple terms for non-technical stakeholders.

• You have the ability to work in a fast-paced startup environment and adapt to changing priorities.

Nice To Have:

• Technical understanding of MDS and data discovery tools. 

• Experience working in a fast-paced startup environment.

About Secoda

What we offer: 

• Competitive pay and equity 

• Unlimited paid time off 

• Flexible working environment (hybrid) from our beautiful office in Liberty Village

• Competitive health benefits 

• Home office stipend

• Learning and development budget ($1000 per year) 

• Company offsites and team events

• Parental leave

Who we are: 

• Curious: We lead with a genuine interest in customers, data, and the unknown. We work hard to understand other points of view, and ask great questions to investigate what is right.

• Tough: Resilience is key in the unpredictable startup landscape. We embrace audacious goals, understanding that occasional setbacks serve as opportunities to refine our abilities.

• Humble: We embody humility, eschewing arrogance and complacency while fostering an inclusive atmosphere for all. We remain open to change, recognizing that many of our existing practices may require improvement.

• Analytical: We are data driven. Our commitment to data-driven decision-making ensures that we are precise, informed, and effective in our actions. We rely on data to guide our strategies and measure our success.

• Ambitious: We aim for excellence with ambition, not arrogance. We nurture inclusivity and remain open to improving our practices on our journey to be our best.

How we work:

• Win together: We work and collaborate and celebrate as a team. We leave ego at the door and prioritize the outcomes of the group over individual achievements.

• Customer First: We are always optimizing the customer’s experience, we put ourselves in the customer’s shoes and always deliver nothing less than the best for our customers.

• Lightning fast: We focus on what matters most, make fast initial progress, and iterate toward the best outcome. We don’t get caught in analysis paralysis, we make decisions using imperfect information with reliable frameworks.

• Pixel Perfect: We take immense pride in our work and strive for excellence in everything we do. From the smallest tasks to the most significant projects, we pay attention to detail and aim for the highest standards of quality

• Own it: We don’t wait for problems to arise; we proactively identify and address potential issues.

• Puzzle Pieces: We respect each person’s unique strengths and ways of thinking. In our team, everyone’s contribution is welcome and valued. Our uniqueness sparks creativity, leading to innovative ideas and solutions.

If your experience aligns with this role you’re looking for an exciting opportunity to join an early-stage startup, then we want to hear from you!

We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.