Director of Banquet Operations

WHAT’S THE JOB?

At Regent Kuala Lumpur, we want to elevate our guests above the noise, this can only be achieved if we thoughtfully manage and connect the service processes. Every role here plays a part in that promise, bringing care and poise to the guest journey, whether guests see it directly or feel it in the quality of their stay.

The Director of Banquet Operations leads Regent Kuala Lumpur's entire banquet and events operation — every meeting, conference, wedding, and special occasion — setting the standard for flawless execution from first enquiry to final farewell. This role blends strategic oversight with hands-on leadership, ensuring every Banquet Event Order is delivered with the precision and poise that defines the Regent experience.

YOUR DAY TO DAY 

People

• Lead, coach, and motivate the Banquet team to achieve operational excellence

• Develop staffing schedules according to business volume and forecasted events

• Conduct regular training sessions on service standards, grooming, safety, and brand standards

• Conduct performance evaluations and support succession planning within the department

• Foster a positive, engaged work environment

• Collaborate closely with Sales, Events, Culinary, Stewarding, Engineering, Housekeeping, and Security departments

Financial

• Manage labour costs, operating expenses, and departmental budgets

• Control banquet beverage and operating supply costs

• Ensure efficient use of manpower and resources while maintaining service standards

• Drive revenue optimisation through upselling opportunities and operational efficiencies

Guest Experience

• Maintain the highest levels of guest satisfaction across all events

• Meet with event organisers and VIP guests to ensure expectations are met

• Handle guest feedback and complaints professionally and effectively

• Drive continuous improvement initiatives to enhance banquet service quality

• Attend event planning meetings, ensuring all operational requirements are communicated effectively

• Support site inspections and client visits as required

Responsible Business

• Oversee the daily operation of all banquet functions, meetings, conferences, weddings, and special events

• Ensure event setups comply with Banquet Event Orders (BEOs), Regent standards, and guest requirements

• Conduct pre-function briefings and post-event reviews with the team

• Ensure proper maintenance and inventory control of banquet equipment, furniture, linens, and operating supplies

• Ensure compliance with food safety, hygiene, occupational health, and fire safety standards

• Maintain banquet areas in a clean, safe, and organised condition, ensuring team members understand emergency procedures

Accountabilities

• Full leadership of the Banquet Operations department and team

• Achievement of banquet revenue targets and labour cost efficiency against budget

• Consistent BEO execution accuracy and guest/event planner satisfaction scores

• Full compliance with health, safety, and hygiene standards across all banquet operations

WHAT WE NEED FROM YOU 

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• Bachelor's degree or diploma in Hospitality Management, Hotel Management, or a related field

• Minimum 6–8 years' experience in banquet or events operations, including at least 3 years in a leadership role, ideally within luxury or upscale hospitality

• Strong knowledge of banquet service, conference operations, and event management

• Strong financial acumen and cost-control capabilities

• Fluent English required; other languages an advantage

HOW DO I DELIVER THIS?

At Regent Kuala Lumpur, we want you to be your best every day. You can show this by delivering our Regent Service Style and living our Regent People Attributes, bringing calm, care and poise to every guest journey.

REGENT BRAND SERVICE STYLE

• Delivering a harmonious flow – At Regent, we deliver an uninterrupted flow of tranquillity to our guests throughout their journey. We do this by removing tension and friction, creating a sense of total serenity.

• Acting with thoughtful kindness - At Regent, we're gracious hosts — considerate, generous, kind and above all thoughtful. We do things without being asked. Our service comes from the heart, and our instinctive warmth always shines through.

• Curating decadent moments - At Regent, we create moments of awe — whether large or small, these touches of discreet opulence inspire and delight. We do this through our knowhow, as real connoisseurs, and through our knowledge of guests, as real people.

REGENT PEOPLE ATTRIBUTES

• Anticipative - Think on your feet. Use initiative & intuition. Work in a harmonious flow.

• Discreet and Detailed - Strong attention to detail. Act on knowledge to provide personalised and meaningful moments. Respectful of privacy and boundaries.

• Thoughtful and Kind - Genuine and warm. Service from the heart.

• Quietly Proud - Humble service. Proud of Regent’s heritage. Self-assured but never arrogant. Committed & dedicated.

• Elegant and Engaging - Well mannered. Sense of charm and style. Understanding & sensitive.