Customer Logistics Operations Manager

Job Summary

We are seeking an in office Operations Manager with strong LTL experience. This role is a data driven, detailed oriented, project focused position established to serve the customer. Success is predicated on a collaborative management style driven by critical thinking, strategy development and timely execution in a fast-paced work environment. This position is managing accounts and not managing people. This position is fully on-site in our Troy office.

What’s in it for you?  

• Award-Winning Culture: Recognized for our people-first values and team energy. You’ll feel it the moment you walk through our doors.
• Weekly Perks & Recognition: Enjoy our Friday “Thank You” Lunches, Monthly Lunch & Learns, Monthly True Blue employee recognition award, and the exclusive annual Presidents Club award.
• Professional Development: Gain access to over 1,800 on-demand courses through our internal LMS, BG University, to grow your skills and advance your career.
• Team That Embodies our Core Values: You’ll join a group of supportive, driven teammates who celebrate wins together and help each other through challenges.
• Embrace the Energy: With our fast-paced, high-reward environment, no two days are ever the same. Our company is perfect for go-getters who thrive in a little organized chaos.
• Giving Back: Join us in making an impact! Our team actively participates in community outreach and charitable initiatives with partners including the Humane Society, Metropolitan Ministries, Kids in Need Foundation & more.
• Comprehensive Benefits Available: Access to Medical, Dental, Vision, Life Insurance, and Long/Short-Term Disability plans to support your well-being.

 What you’ll do:

• Daily communication between the Customer and BG internal teams as it relates to the customer’s operations
• Proactively manage the operations dashboard ensuring BG is meeting and exceeding the service commitments to the customer
• Identify logistics trends and work with the customer and enterprise team to mitigate any risks and act on opportunities for improvement
• Manage any immediate systemic issues such as to systemic service failures, critical delays, multiple billing issues, and any other systemic concerns affecting the stability and health of the customer account
• Deliver Weekly review and monthly report outs to the customer based on their requirements
• Develop, facilitate and implement account-specific projects. Responsible for executing milestones, updating and tracking progress, and communication completion for internal and customer visibility.
• Calculating the ROI and impact for projects and communicating value provided.
• Perform root cause analysis for any issues or concerns pertaining to accounts. Document the issues, develop project corrective action, and lead the project to successful solution meeting or exceeding the customer’s expectations.
• Escalation of client critical issues to upper management and follow up with solutions
• Create presentations, documents and spreadsheets to help manage customer accounts and share appropriate data with accounts.
• Communicate with internal BlueGrace departments to keep the clients internal account functioning efficiently and effectively.

What you’ll need:

• Bachelor's degree in supply chain field or equivalent combination of education and experience.
• 5+ years of LTL or FTL experience required. 
• Experience working with big box retail companies
• Ability to write business and other related reports and correspondence as an industry subject matter expert.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to analyze all aspects of transportation data to report in clear and meaningful metrics.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Experience working in ERP/WMS systems and Microsoft Office Suite