Key Account Manager

Job Description

At SOMFY industrial customers are strategic partners of our business. They integrate our motors, controls and connected solutions into their own products, and together we bring shading, closure and automation solutions to end users every day.

To further strengthen this strategic segment in Poland, we are looking for an experienced key account professional to join our team as Key Account Manager.

The role

As Key Account Manager you will manage and develop Somfy’s business with industrial customers in Poland and take full ownership of the commercial performance of your key account portfolio.

As the single point of contact for your customers, you will build trust based partnerships at all levels of their organization, negotiate contracts and prices, initiate joint projects, anticipate customer needs and turn market insight into concrete business opportunities.

This is a highly cross-functional role. You will work closely with Marketing, Trade Marketing, Product Management, R&D, Pricing, Supply Chain and Logistics, Customer Service, Quality and Finance, both locally and at Group level.

The role reports to the Managing Director BU Poland and works functionally with the Channel Leader Industrial Eastern Europe.

Key responsibilities

• Take ownership of the commercial performance of your key account portfolio, including turnover, margin, profitability, volumes and other agreed KPIs.
• Build a Key Account Plan for assigned accounts, connecting customer priorities with Somfy Group goals, have it validated by management and use it as the reference for account development and internal reviews.
• Develop and implement long term partnerships with industrial customers in Poland.
• Enlarge the Partner+ network: identify, qualify and recruit new partners and position each of them at the level of the program that matches their potential and commitment.
• Identify new business opportunities through market research, networking and lead generation and develop relationships with new industrial customers.
• Promote upselling and cross selling of Somfy solutions, initiate collaborative projects with customers and propose solutions that address their challenges.
• Act as the single point of contact for your accounts and build deep relationships at all organizational levels.
• Lead price negotiations, commercial offers, contracts and renewals and prepare customer analyses, budgets and commercial proposals.
• Steer revenue and margin performance using the Sales Analytics Dashboards, monitor customer profitability and initiate corrective actions when required.
• Deliver reliable sales forecasts and cooperate with Supply Chain and Customer Service on demand planning.
• Monitor market trends, customer and competitor activity, technology and regulatory changes and translate insights into commercial actions.
• Coordinate customer business reviews and lead local projects, ensuring clear action plans, follow up and progress tracking.
• Use Salesforce CRM, Power BI dashboards and pricing tools to steer your business, document customer interactions and report on performance.

Your profile

• Higher education in Business, Sales, Marketing or Engineering. Additional technical education is an advantage.
• Minimum 5 years of experience in key account management or B2B sales of technical goods, solutions or components, preferably within the industrial or OEM sector.
• Proven track record in achieving sales targets and in building structured key account plans from scratch and executing them.
• Experience in commercial negotiations and long sales cycles.
• Experience in customer analysis, budget preparation and management of a portfolio of key accounts.
• Business and customer acumen, with the ability to understand the customer’s business model and market dynamics and their impact on our joint business.
• Critical and strategic thinking, with the ability to connect customer priorities with our own business goals.
• Financial literacy and a data-driven approach to decision making, based on revenue, margin and performance KPIs.
• Consultative selling skills, with the ability to explore customer challenges through open dialogue and propose the right solutions.
• Strong communication skills: you communicate with clarity and confidence, adapt your message to your audience and keep composure under pressure.
• Multi-level stakeholder management, cross-functional collaboration and project management skills.
• Analytical skills and digital literacy, including CRM (Salesforce or similar), Power BI, Excel and PowerPoint.
• Learning agility, adaptability and a solution oriented, results driven approach.
• Experience in a matrix and international organization would be an advantage.
• Native proficiency in Polish and advanced command of English.
• Preferred location: Central Poland. Category B driving licence and readiness to travel regularly to customers and industry events.

Qualifications

Additional Information

Why Join Product Marketing Team?

This is a role where you can have a visible impact on both our future offer and our commercial success. You will influence what we develop, how we bring it to market and how customers experience our solutions — while working across countries, functions and some of the most dynamic areas of our business.

If you enjoy connecting customer needs, technology and business opportunities and want to shape the success of our product portfolio across the region, we would be happy to hear from you.

We offer:

• Competitive salary tailored to your experience, along with a performance-based bonus.
• Company car.
• Private medical care, meal cards, and a comprehensive benefits package supporting your well-being.
• “Day for You” -  an additional day off dedicated to preventive health check-ups.
• Employee Assistance Program (EAP) offering fully confidential psychological, legal, financial, and well-being support for you and your family.
• Attractive discounts on SOMFY products so you can experience smart living solutions yourself.
• Opportunities for continuous learning, development, and future career growth.
• A highly collaborative international environment where your ideas, initiative, and impact truly matter.
• The chance to shape and transform a key capability area within the organization and leave a visible footprint on the business.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.