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Safelite

Auto glass repair and replacement services

District Manager

Retail Store ManagementPosted on Nov 11
Full-timeBaltimore, MD, USA

About the Job

Requirements

  • A bachelor's degree in business administration or a related field is required.
  • A valid state-issued driver's license is required.
  • At least 6 years of leadership experience in an operations and sales environment is required.
  • Strong knowledge of sales, marketing, and operations techniques and expertise is required.
  • Ability to lead indirectly, coach, achieve results through others, and develop associates toward individual and career goals alongside organizational key performance indicators is required.
  • Ability to present a professional appearance and wear personal protective equipment is required.
  • Ability to travel up to 50% is required.

Responsibilities

  • Develop, communicate, and implement the market vision, including short- and long-term sales and operations plans to grow market share and increase brand awareness.
  • Monitor monthly performance against sales and operations plans and adjust as needed to meet plans.
  • Monitor competitors and recommend pricing, services, and product offerings to keep the company in line with or ahead of the competition; work with field sales to identify and develop new business relationships.
  • Oversee district profit and loss, ensuring revenue goals are met by managing expenses, maximizing profits, and minimizing losses; conduct monthly financial reviews with store leaders.
  • Lead through engagement and motivation, understand the needs of a primarily mobile workforce, and create a culture that inspires employees to do their best.
  • Create a positive and rewarding environment that encourages retention and work with store leaders to foster a culture that delivers a memorable and easy customer experience in all stores.
  • Partner with national leaders to standardize best practices, implement the regional playbook, and drive change management and adoption in the field.
  • Ensure market leaders complete the annual talent review process for their direct reports, maintain a high-performing team, and coach under-performing associates.

Desired Qualifications

  • Auto aftermarket experience is preferred.

About the Company

Safelite

Auto glass repair and replacement services

Safelite provides auto glass repair and replacement in the United States for individual vehicle owners, insurance companies, and fleet operators. Its services include windshield repair, windshield replacement, side window replacement, back glass replacement, power window repair, and safety systems recalibration, offered through both in-shop and mobile options to maximize convenience. The company uses its own technology to ensure precise installation and employs extensively trained technicians, backed by a nationwide warranty. Revenue comes from direct customer payments, insurance claims, and business partnerships. Safelite also recycles used auto glass as part of its eco-friendly practices. Its differentiators are a strong focus on customer convenience, comprehensive technician training, proprietary installation technology, and broad coverage with a nationwide warranty. The goal is to provide reliable, convenient, and high-quality auto glass services across the country.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Columbus, OH
Founded
1947

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