Lead Technical Service and Development Specialist

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

Dow has an opportunity for a Technical Service and Development for Industrial and Chemical Processing located in Jundiaí (SP) - BRA

Are you passionate about using science and technology to solve real customer challenges? In this role, you will combine technical expertise, close interaction with laboratory work, and direct customer engagement to develop innovative solutions for the Industrial and Chemical Process market for customers across South America.

Industrial and Chemical Process market involves silicone applications for some markets, such as Agro, Textiles, Surfactants for Polyurethanes, and others, applying the silicones solutions available in Dow’s portfolio.

You will work closely with customers and cross-functional teams to understand technical needs, develop and validate new applications, troubleshoot performance challenges, and identify opportunities where Dow technologies can create value.

This is a highly collaborative and customer-facing role. You will have the opportunity to develop customized solutions in the laboratory, visit customers, deliver technical training, present Dow technologies, and represent the company at industry events and conferences.

You will use your technical knowledge and understanding of business drivers to turn customer needs into practical solutions and business opportunities. You will also contribute to multidisciplinary global projects, share your expertise with local and global colleagues, and help strengthen the technical capabilities of the broader team.

Key Responsibilities:

• Develop innovative, value-creating technical solutions that address customer needs and create new business opportunities.
• Apply your understanding of Dow technologies and their use across multiple applications to connect product benefits with customer and market needs.
• Work close with our laboratory team to develop, test, and optimize customized solutions for customers in South America.
• Apply the scientific method to solve technical challenges, troubleshoot performance issues, eliminate defects, and improve product and application performance.
• Engage directly with customers, including technical visits, troubleshooting, product demonstrations, application discussions, and training.
• Deliver technical presentations to customers, distributors, and other industry audiences, including participation in conferences and technical events when appropriate.
• Collaborate with multidisciplinary teams, contributing technical expertise and delivering results aligned with project and business objectives.
• Lead technical workstreams and help define the scope and technical direction of larger projects.
• Coach and support colleagues by sharing technical knowledge and providing constructive guidance.
• Identify potentially patentable innovations and contribute data and technical expertise to patent activities.
• Support confidentiality agreements and invention disclosures to help protect Dow's intellectual property.
• Communicate complex technical topics clearly and effectively to different audiences, from laboratory and technical teams to customers and business stakeholders.
• Document technical work through reports, presentations, technical records, publications, and patent disclosures, as appropriate.
• Partner with Product Stewardship and other functions to understand regulatory requirements and ensure that solutions and product strategies can be successfully implemented.

Qualifications:

• Bachelor's degree in Chemistry, Engineering, or a related scientific discipline, or at least 8 years of relevant professional experience in lieu of a bachelor's degree.
• Experience working in a laboratory or technical application development environment.
• Ability to translate technical knowledge and experimental results into practical solutions for customers.
• Strong communication and presentation skills, with the ability to engage effectively with both technical and non-technical audiences.
• Fluency in English and Spanish.
• Availability to travel approximately 30% of the time, primarily to support customers, distributors, technical events, and business activities.

Preferred:

• Previous experience in technical service, application development, R&D, or customer-facing technical roles.
• Experience delivering technical training or presenting at customer meetings, conferences, or industry events.
• Experience working across functions and cultures in a regional or multinational environment.

Your Skills:

• Solving complex technical problems.
• Working directly with customers.
• Collaborating across functions.
• Turning ideas into practical solutions.

To apply:

• Sign in or create your account.
• Make sure your resume is accessible. Easily link your LinkedIn Profile to load your resume when logging into apply.
  

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visitingwww.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.