Full-Time

Operations Specialist

Confirmed live in the last 24 hours

DoorDash

DoorDash

10,001+ employees

On-demand food delivery service

Food & Agriculture
Consumer Software

Compensation Overview

$23.7 - $34.8Hourly

Junior, Mid

Company Historically Provides H1B Sponsorship

Concord, CA, USA + 2 more

More locations: San Francisco, CA, USA | Oakland, CA, USA

Hybrid position requiring in-office presence in Oakland, Concord, and San Francisco.

Category
Supply Chain Management
Transportation & Distribution
Operations & Logistics
Required Skills
JIRA
Requirements
  • 2+ years of autonomous and/or robotics operations background experience.
  • Strong skills in Google Suite applications such as Sheets, Docs, Slides, Forms, and Calendar.
  • Ability to communicate via Slack clearly and effectively, both in writing and verbally.
  • Self-motivated, quick to learn, and able to perform well under pressure.
  • Well-organized and attentive to detail.
  • Foster a strong safety culture by ensuring operations are safe and efficient.
  • Experienced in Jira, issue reporting/ticketing tools to collect feedback, schedule fixes, and track progress.
  • Experience with debugging and triaging complex systems such as autonomous robots.
Responsibilities
  • Help manage robots on public roads and provide valuable feedback to team leads for system improvements.
  • This may include some public road testing and staying flexible with other tasks as needed.
  • Report to the shift lead and play a key role in keeping operations running smoothly.
  • Foster a culture of safety, inclusivity, and open communication within the team.
  • Become proficient in the software used for Remote Assistance operations.
  • Support robots by using our remote system to efficiently address their needs.
  • Collaborate with the team to identify inefficiencies, offering feedback to shift lead(s) to continually improve team efficiency.
  • Aid operators in their daily activities, ensuring adherence to Remote Assistance standards.

DoorDash connects customers with local and national restaurants for on-demand food delivery, primarily in the United States, Canada, and Australia. The platform allows users to browse menus and place orders, which are delivered by drivers known as "Dashers." DoorDash stands out by using technology to streamline the food delivery process and operates on a three-sided marketplace model, earning revenue through commission fees from restaurants and delivery fees from customers. The company's goal is to be a leading player in the food delivery market by expanding its services and improving user experience.

Company Stage

IPO

Total Funding

$2.4B

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

14%

2 year growth

31%
Simplify Jobs

Simplify's Take

What believers are saying

  • DoorDash's continuous innovation, such as the introduction of alcohol delivery in new markets, opens up additional revenue opportunities.
  • The company's strong market presence and brand recognition make it a stable and attractive employer in the competitive gig economy.
  • Strategic partnerships and promotions, like those with McDonald's and Cold Stone Creamery, provide employees with unique opportunities to work on high-visibility projects.

What critics are saying

  • The highly competitive food delivery market requires constant innovation to maintain market share, posing a risk of falling behind.
  • Regulatory changes, such as those affecting gig economy workers' rights, could impact DoorDash's operational model and profitability.

What makes DoorDash unique

  • DoorDash's three-sided marketplace model effectively balances the needs of customers, restaurants, and delivery drivers, setting it apart from competitors who may focus on only one or two of these groups.
  • The company's strategic expansion into alcohol delivery and international markets like Canada and Australia diversifies its revenue streams and reduces dependency on the U.S. market.
  • DoorDash's user-friendly platform and innovative membership programs like DashPass enhance customer loyalty and engagement, distinguishing it from other food delivery services.

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Benefits

Health & Wellness - Premium medical, dental, and vision insurance plans, including fertility coverage. Monthly gym and wellness reimbursement.

Compensation - Competitive salary with bi-annual performance reviews. Meaningful equity opportunities - with quarterly vesting.

Time When You Need It - Flexible vacation days for salaried employees. Generous vacation and sick days for hourly team members. Paid Parental Leave to support our DoorDash families.

Flexible Work Support - At-home office equipment and monthly WiFi support while working from home. Enjoy your favorite lunch on us while working in one of our offices.