IT Field Support Analyst
Posted on 3/24/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Customer Service
  • (Responsibilities)
  • Work closely with cross functional teams to ensure office spaces are supported in varying scenarios that utilize technology such as Zoom rooms, conference spaces, and on site training
  • Deliver outstanding customer service to our internal teams who are seeking support with their laptop and hybrid office technology
  • Partner with stakeholders to understand their needs and effectively communicate with management in order to drive change
  • In person support of user endpoints, Zoom conferencing spaces, peripherals, printers, and relative hardware - 50%
  • Create, document, and modify technical solutions, processes, and procedures 20%
  • Innovate the hybrid working experience by partnering with stakeholders in offices worldwide to ensure we are keeping up with industry trends and raising our standards. - 20%
  • Collaborate across teams at Toast to ensure hardware and software is performing appropriately and escalate issues to leadership - 10%
  • ? (Requirements)
  • 1-3 years of Technical Support Experience in a fast-paced environment
  • Experience in supporting Mac OS and Windows
  • Experience with Google Admin & Google Suite
  • Experience with a ServiceNow or other ITIL focused ticketing systems
  • Previous experience with any of the following SaaS: Office 365, Okta, Slack, Zoom, and Jamf
  • Technical writing experience
  • A/V equipment experience
  • Curiosity and enthusiasm for new technology
  • Proven ability to multitask and change priorities as needed
  • Experience working events with A/V equipment required
  • Comptia A+, Security +, Network +
  • Basic understanding of Meraki network monitoring services
  • Experience with basic Mac or Windows laptop repairs
  • Experience working with high profile customers such as executives or SLT

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Core Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose