Michael Kors

Owns multi-brand luxury fashion houses

Client Advisor - Keyholder

Retail SalesConfirmed live in the last 24 hours

Full-timeUnited States$22 /hrIn-person

About the Job

Requirements

Candidates should have excellent interpersonal skills to meet and exceed customer expectations and build rapport.
Candidates should have strong verbal communication skills to effectively convey product information and engage with clients.
Candidates should be able to handle luxury items with care and precision while maintaining high quality standards.
Candidates should have previous retail experience, preferably in a luxury or high-end environment.
Candidates should understand current luxury market trends and customer preferences to provide relevant advice and recommendations.

Responsibilities

Greet and engage customers warmly, creating a welcoming atmosphere in the store.
Maintain in-depth knowledge of luxury products, including features, benefits, and brand heritage, to provide informed recommendations to customers.
Achieve sales targets by effectively selling high-end merchandise and upselling complementary products.
Offer personalized styling advice and product recommendations based on individual customer preferences and needs.
Ensure product displays are attractive and aligned with brand standards while maintaining the luxury ambiance of the store.
Execute high-value transactions accurately, including processing payments and managing returns or exchanges.
Perform inventory tasks such as stock checks, reordering items, and organizing stockrooms to ensure product availability.
Build and maintain strong customer relationships to foster loyalty and repeat business, including coordinating private shopping appointments for VIP clients.
Handle customer complaints and issues with discretion and professionalism, aiming for swift and satisfactory resolutions.

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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KeyResponsibilities

CustomerEngagement:Greetandengagecustomerswarmly,creatingawelcomingatmosphereinthestore.
ProductKnowledge:Maintainin-depthknowledgeofluxuryproducts,includingfeatures,benefits,andbrandheritage,toprovideinformedrecommendationstocustomers.
SalesPerformance:Achievesalestargetsbyeffectivelysellinghigh-endmerchandiseandupsellingcomplementaryproducts.
PersonalizedService:Offerpersonalizedstylingadviceandproductrecommendationsbasedonindividualcustomerpreferencesandneeds.
VisualMerchandising:Ensurethatproductdisplaysareattractiveandalignedwithbrandstandards,maintainingtheluxuryambianceofthestore.
TransactionManagement:Executehigh-valuetransactionsaccurately,includingprocessingpaymentsandmanagingreturnsorexchanges.
InventoryManagement:Performinventorytaskssuchasstockchecks,reorderingitems,andorganizingstockroomstoensureproductavailability.
CustomerRelationshipManagement:Buildandmaintainstrongrelationshipswithcustomerstofosterloyaltyandrepeatbusiness,includingcoordinatingprivateshoppingappointmentsforVIPclients.
ProblemResolution:Handlecustomercomplaintsandissueswithdiscretionandprofessionalism,aimingforswiftandsatisfactoryresolutions.

RequiredSkillsandQualifications

CustomerServiceSkills:Excellentinterpersonalskillstomeetandexceedcustomerexpectationsandbuildrapport.
CommunicationSkills:Strongverbalcommunicationskillstoeffectivelyconveyproductinformationandengagewithclients.
AttentiontoDetail:Abilitytohandleluxuryitemswithcareandprecision,maintaininghighqualitystandards.
SalesExperience:Previousexperienceinretail,preferablyinaluxuryorhigh-endenvironment,isoftenrequired.
KnowledgeofLuxuryMarket:Understandingofcurrentluxurymarkettrendsandcustomerpreferencestoproviderelevantadviceandrecommendations.

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The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

22.00 - 22.00 USD

About the Company

Michael Kors

Owns multi-brand luxury fashion houses

Michael Kors is a luxury fashion brand that creates accessible luxury clothing, bags, shoes, and accessories. Its product line emphasizes chic, comfortable designs that appeal to a global audience seeking elevated everyday wear. The core brand began under Michael Kors and expanded into a broader fashion group through acquisitions, later rebranding to Capri Holdings Limited to reflect a diversified portfolio. Capri Holdings grew by adding Jimmy Choo and Versace, expanding its presence in the luxury market. In 2023, Capri Holdings was acquired by Tapestry, Inc., forming a larger umbrella of luxury brands, though the deal faced regulatory scrutiny from the U.S. Federal Trade Commission in 2024 over competition concerns. The company's goal is to build a leading global luxury fashion group by combining strong brand names, expanding product categories, and leveraging scale across design, manufacturing, and retail channels.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Los Angeles, CA
Founded: 1981

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