E-Commerce Experience Manager

Site Optimization & Conversion Strategy - 40%

• Lead the development and execution of site optimization strategies across search, personalization, navigation, content layout, and checkout flow
• Drive experimentation roadmap using A/B testing and performance analytics to improve conversion and participant engagement
• Use tools like Endeca, Google Analytics, and internal dashboards to identify friction points and recommend data-backed solutions
• Collaborate with cross-functional teams to execute high-impact UX and merchandising enhancements

Personalization & Search Optimization - 20%

• Partner with data and development teams to scale onsite personalization efforts, including segmentation, recommendations, and behavioral triggers
• Direct the strategy for onsite item discovery, including thesaurus development, search logic refinement, and boost/bury initiatives
• Monitor and iterate on performance of search and personalization tools to improve relevance and margin

E-Commerce UX Leadership & Tech Modernization - 20%

• Serve as the strategic UX voice in e-commerce roadmap planning and site modernization initiatives
• Stay informed on digital retail trends and apply best practices to shape intuitive, engaging user experiences
• Influence technical decision-making related to ecommerce systems and UX capabilities, balancing business needs and platform constraints
• Advocate for scalable, sustainable UX practices and help futureproof our front-end system capabilities

Stakeholder Management & Team - 20%

• Act as a bridge between business, technical, and client teams to ensure alignment on priorities and execution
• Manage up to senior leadership and sideways across teams to advocate for UX initiatives and optimization priorities
• Contribute to team governance, intake processes, and documentation to improve operational efficiency
• Provide mentorship and direction to junior team members and serve as a visible leader within the organization

Qualifications

1. 4+ years of professional experience in user experience, conversion optimization, e-commerce strategy, or digital merchandising.

2. Proven success improving conversion rates, enhancing search and personalization, and leading cross-functional digital initiatives.

3. Strong analytical skills; comfortable working with site analytics, A/B testing tools, and drawing insights from data.

4. Experience with e-commerce platforms, search engines (Endeca or similar), and personalization tools.

5. Demonstrated leadership capabilities, including managing cross-functional initiatives, influencing stakeholders, and mentoring others.

6. Creative problem solver who thrives in a fast-paced, evolving environment.

7. Excellent communication and collaboration skills with the ability to manage up, down, and across teams.

8. Bachelor’s degree in Business, Marketing, or a related field preferred or equivalent work experience

Please note: This is not a remote position. The role requires regular onsite presence during weekly office hours at our Fenton, MO location.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.