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All Accor

Global hotel management, franchising, loyalty program

Housekeeping Supervisor

Hotel Guest ServicesUpdated on Nov 11
Full-timeAlgiers, AlgeriaNo salary listedIn-person

About the Job

Requirements

  • Hospitality training or equivalent is required; housekeeping management training is an advantage.
  • At least 2–3 years of housekeeping experience, including initial team-supervision experience, preferably in a four- or five-star hotel.
  • Fluency in French is required, operational English is required, and Arabic proficiency is required.
  • Knowledge of OPERA is appreciated; proficiency with basic office software is required.
  • Maintain strong attention to cleanliness and quality standards; demonstrate leadership, organization, prioritization, service orientation, diplomacy, discretion, confidentiality, initiative, and responsiveness.

Responsibilities

  • Supervise and inspect the cleanliness of assigned rooms, suites, and public areas each day in accordance with standards.
  • Conduct regular inspections and report discrepancies to the Executive Housekeeper.
  • Allocate cleaning tasks and sections among room attendants based on occupancy and priority arrivals and departures, including VIPs, late departures, room refreshes, and turndown service.
  • Train, supervise, and motivate the housekeeping team; onboard new staff and ensure compliance with standard operating procedures.
  • Ensure proper use and management of cleaning products, linens, and equipment while controlling costs and supporting sustainability.
  • Coordinate room availability and priorities with reception using OPERA room statuses.
  • Report and follow up on maintenance work needed in rooms and common areas.
  • Coordinate with the Spa & Thalasso Center on specialized laundry and the upkeep of treatment rooms and wellness spaces.
  • Participate in periodic inventories of linen, guest supplies, and equipment, and manage stock for the assigned floor or area.
  • Contribute to quality scores, including LQA audits, guest reviews, and satisfaction surveys, and propose corrective actions.
  • Manage lost and found items according to hotel procedures.
  • Occasionally cover the Executive Housekeeper's routine operational duties during their absence.

Desired Qualifications

  • Housekeeping management training.
  • Housekeeping experience in a four- or five-star hotel.
  • Knowledge of OPERA.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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