Full-Time

Implementation Specialist

Updated on 11/2/2024

Weave

Weave

501-1,000 employees

Patient communication solutions for healthcare providers

Enterprise Software
Healthcare

Junior, Mid

Lehi, UT, USA

Hybrid position: M/T/W in office and Th/F are WFH.

Category
Customer Success
Customer Success & Support
Required Skills
Data Analysis
Requirements
  • 2+ years of experience in Account Management / Implementation
  • Strong technical aptitude
Responsibilities
  • Develop and manage relationships with customers throughout the implementation process.
  • Manage a portfolio of customers in various stages of implementation.
  • Act as the project manager/point contact for each customer.
  • Keep the customer informed throughout the process and set clear expectations.
  • Teach and train customers how to maximize the value of the Weave platform.
  • Provide a five-star customer experience with each customer.
  • Triage, troubleshoot and prioritize issues as they arise during implementation.
  • Coordinate with adjacent teams on all tasks related to onboarding.
  • Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.
  • Aid offices with installing their Weave software and hardware
  • Handle escalations with customers
  • Daily documentation of all completed and uncompleted work
  • Manage your calendar and scheduled events

Weave offers patient communication solutions tailored for dental and optometry practices, helping them manage patient interactions more effectively. Its platform includes tools for appointment scheduling, reminders, patient reviews, and two-way texting and calling, along with virtual waiting room features for remote communication. Operating on a subscription-based model, Weave provides ongoing updates and support, ensuring continuous value for its clients. The company's goal is to enhance patient engagement and drive revenue growth for healthcare providers.

Company Stage

IPO

Total Funding

$279M

Headquarters

Lehi, Utah

Founded

2008

Growth & Insights
Headcount

6 month growth

4%

1 year growth

9%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Weave's recent launch of an experience platform for multi-location healthcare practices expands its market reach and potential revenue streams.
  • The addition of a partner marketplace and new payment options enhances Weave's value proposition by offering comprehensive solutions for operational efficiency and patient engagement.
  • Recognition by the Women Tech Council for fostering an inclusive culture highlights Weave's commitment to diversity and employee well-being, making it an attractive workplace.

What critics are saying

  • The highly competitive healthcare technology market requires Weave to continuously innovate to maintain its edge.
  • Integration challenges with new partners and platforms could lead to operational inefficiencies and customer dissatisfaction.

What makes Weave unique

  • Weave specializes in patient communication solutions tailored specifically for dental and optometry practices, unlike broader healthcare communication platforms.
  • The company's subscription-based model ensures a steady revenue stream and continuous value through regular updates and customer support.
  • Weave's platform includes unique features like virtual waiting rooms and remote communication options, which are particularly relevant in the post-COVID-19 era.

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