Practice Manager

Job Description:

Provide leadership and operational oversight for ambulatory clinic operations, with a focus on exceptional patient care, team engagement, quality, service, and financial performance. This role partners closely with physicians and frontline teams to create an efficient, collaborative, and thriving clinic environment.

Key Responsibilities

• Lead daily clinic operations and optimize workflows, staffing, and patient access.
• Partner with physicians, hospital leaders, and frontline teams to achieve clinical and operational goals.
• Address patient questions and concerns to support a positive patient experience.
• Manage staff schedules, coverage, referrals, and prior authorization processes.
• Lead problem-solving related to patient safety, quality, care, and service.
• Monitor quality metrics and drive performance improvement initiatives.
• Support patient experience and employee engagement efforts.
• Manage hiring, onboarding, training, performance, and development of clinic team members.
• Coach and develop employees while identifying future leaders.
• Promote a culture of patient safety and ensure compliance with regulatory, accreditation, licensing, infection control, and organizational requirements.
• Partner with physicians on panel management, population health, patient linking, and care-gap closure.
• Support clinic budgets, financial performance, and capital planning.
• Promote organizational mission, vision, values, and service standards.
• Perform additional duties as assigned.

Minimum Qualifications

Required

• High school diploma or equivalent.
• Two years of supervisory-level experience.
• A bachelor’s degree may substitute for two years of required experience.
• Ability to work on-site during scheduled business hours or assigned shifts.
• Ability to work nights and/or weekends when required.
• Ability to build strong partnerships with physicians and frontline teams.

Preferred

• Bachelor’s degree in healthcare or a related field.
• Healthcare or specialty clinic experience, such as cardiology, neurology, or another ambulatory specialty.

Physical Requirements

Position may require carrying, climbing, crawling, hearing/listening, lifting, manual dexterity, pushing/pulling, seeing, speaking, squatting/kneeling, standing, and walking. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

Location:

Heights Clinic

Work City:

Billings

Work State:

Montana

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$34.01 - $52.51

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.