Customer Service Agent
Presentail
Customer Service Agent
Presentail
Online gifting platform delivering Lebanese brands.
Presentail is a fast-growing food & retail technology company focused on delivering high-quality products with speed and reliability. We work closely with our stores and delivery teams to ensure an excellent customer experience every day.
We are hiring a Dispatcher / Customer Service Agent to support daily store operations and ensure smooth order processing.
Responsibilities
Answer phone calls and handle customer chats
Provide customer service and solve issues
Check order quality before dispatch to ensure it matches the picture
Assign orders to drivers and manage dispatch
Handle store cash and submit daily reports
Report low-stock items and customer special requests
Requirements
Good communication skills
Organized and detail-oriented
Able to multitask in a fast-paced environment
Online gifting platform delivering Lebanese brands.
Presentail is an online gifting platform that delivers a variety of gifts from Lebanese brands to recipients in Lebanon, catering to people abroad who want to connect with loved ones there. Customers place orders on the website, and Presentail sources items from Lebanese brands and arranges local delivery, handling payment and logistics. It stands out by prioritizing locally sourced products and culturally relevant gifts, supporting the Lebanese economy while offering country-wide delivery for the diaspora. The goal is to make it easy and dependable for friends and families to share thoughtful gifts that celebrate Lebanese brands and culture, strengthening ties and local business.
Explore more opportunities at Presentail