Business Operations Manager

Description

Prime Video is seeking a motivated and detail-oriented Business Operations Manager to join our team. In this role, you will support operational excellence and strategic initiatives that scale Prime Video's business. You will contribute to critical mechanisms, support go-to-market planning and execution for business initiatives, and deliver cross-functional programs that impact the customer experience and business outcomes.

The ideal candidate is a builder who is comfortable working in ambiguity, combines solid analytical skills with strong program management capabilities, and has a track record of delivering results in fast-paced environments. You will work at the intersection of content, product, marketing, and finance to help Prime Video operate with rigor, speed, and a relentless focus on customers.

Key job responsibilities
- Drive end-to-end business planning processes including operational planning, goal-setting and business reviews
- Build and maintain executive reporting mechanisms to surface actionable insights for leadership
- Execute cross-functional programs and initiatives that improve operational efficiency, reduce costs, and accelerate time-to-market for strategic priorities
- Partner with Finance, Product, Content, Marketing, and Technology teams to align priorities, remove blockers, and drive execution against shared goals
- Manage stakeholder relationships across multiple teams; communicate clearly and contribute to alignment across groups
- Develop and maintain SOPs, playbooks, and process documentation to ensure operational continuity and institutional knowledge
- Drive post-launch retrospectives and lessons-learned processes; help translate findings into process improvements and preventive mechanisms

Basic Qualifications

- Bachelor's degree in a relevant field or equivalent work experience
- 3+ years of experience in business operations, strategy, program management, or a related analytical role
- Experience managing cross-functional programs or workstreams from conception through delivery
- Strong written and verbal communication skills, including the ability to write clear, concise documents and present to senior audiences
- Experience earning trust with and influencing stakeholders across diverse functional areas
- Interest in and familiarity with the media, entertainment, or streaming industry

Preferred Qualifications

- Experience contributing to scalable operational workflows that reduced cycle time or increased throughput
- Experience leading business review mechanisms and executive reporting
- Exposure to change management — rolling out new processes, tools, or operating models across teams
- Experience transitioning ad hoc or manual processes into repeatable, self-service mechanisms
- Experience leveraging AI tools or automation to scale operational workflows, improve reporting efficiency, or eliminate repetitive manual work
- Experience owning and administering operational tooling for project management or data management (e.g., Asana, Airtable)
- MBA or advanced degree in a quantitative discipline

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.