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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
 

OVERVIEW OF THE ROLE

Salesforce Professional Services is seeking innovative Project Managers/Senior Managers who share our vision of bringing the power of cloud computing to enterprises. Project Managers are driving successful customer outcomes with our implementations and lead and run complex, enterprise and strategic projects. This involves guiding our highly skilled and collaborative project teams, both non-technical and technical consultants, and managing relationships, deliverables, and outcomes. Our Project/Program Managers are also domain experts who actively participate in the project, managing customer relationships, delivery methodology, scoping, contracts review, knowledge transfer, and financials.

YOUR IMPACT

• Serve as the overall Leader of the project team and exhibit excellent leadership skills in forming a team, ensuring strong communication channels, giving clarity, motivation and direction to the team throughout the engagement.

• Be the primary customer interface and perform project management activities that ensures adherence to Salesforce methodology and project gates and governance.

• Build and lead project plans; supervise and review project progress and timelines; adjust schedules and plans as needed; ensure on time and on budget delivery of projects and identify and resolve issues to ensure project success.

• Supervise utilization of project resources in alignment with resource allocation and budget. This includes on time entry and approvals for project timesheets.

• Able to lead one or two large projects or a couple of small to medium sized interrelated projects requiring complex cross-functional teamwork and management at the program level.

• Facilitate requirements gathering and assist with crafting project deliverables, and Salesforce documentation as needed.

• Being an extension to the account team to extend the Salesforce footprint.

• Participate in end to end implementation planning including project management, risk & issue management, communication and business organisational change.

• Facilitate User Acceptance Testing with business end users including coordination and user acceptance sign-off.
   

REQUIRED QUALIFICATIONS

• + 10 years in project management, including experience handling external client projects.

• Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.

• Demonstrated project management skills, with direct responsibility for running project teams, up to 10+ people, budget and schedule.

• Demonstrated ability to have difficult conversations.

• Proven history of delivering high quality results on schedule and within budget, managing a budget of at least 500K.

• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.

• Ability to work effectively in a fast paced, high energy, team-oriented environment.

• Available to travel regionally and occasionally internationally depending on customer needs.

• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

• Qualification for this job is contingent upon acceptable results from a background investigation as well as obtaining and maintaining the specific level of U.S. Government security clearance required for this role. U.S. citizenship (U.S. born or naturalized) is required.

• Must reside/located in the Washington D.C. (Maryland/Virginia metro area)
   

PREFERRED QUALIFICATIONS

• Project Management Methodology Certification such as Prince, PMP, SAFe, Scrum.

• Manage and communicate with remote developers.

• Experience with business process expertise around an industry Vertical (i.e. Financial, Health & Life Sciences, or Manufacturing, Retail, Logistics).

Possible travel of about 25%, but exact travel requirements will vary based on customer.

NOTE: By applying to the Engagement Delivery - Project Manager posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with Trailhead.com

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

Accommodations

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Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.

Salesforce welcomes all.

For Washington D.C based roles, the base salary hiring range for this position is $127,200 to $213,800.For Maryland based roles, the base salary hiring range for this position is $127,200 to $213,800.