RH

Luxury home furnishings retailer; direct-to-consumer

Leader, Home Delivery

Warehouse & FulfillmentPosted on Nov 13

Full-timePompano Beach, FL, USA$63k - $88k /yr

About the Job

Requirements

At least 5 years of leadership experience in home delivery, logistics, warehousing, or a related field within a service-driven environment.
Experience leading teams in high-growth, multi-site, or complex operational environments.
Strong operational acumen, including experience managing cost, service, quality, and productivity performance.
Experience leading internal teams and external service providers to deliver consistent, high-quality outcomes.
Experience with warehouse management systems, routing tools, reporting platforms, and technology used to manage operations.
Maintain a valid, active, unrestricted driver’s license issued by the state of residence.
Maintain a safe and acceptable driving record meeting RH driving safety standards and successfully complete a pre-employment Motor Vehicle Record background check in accordance with the Fair Credit Reporting Act.
Frequently lift and mobilize items up to 55 pounds; frequently stand, twist, stoop, kneel, squat, bend, and climb; and stand and walk for extended periods.
Periodically work outdoors and in environments with elevated noise levels.
Safely operate a motor vehicle as needed to support business needs.

Responsibilities

Lead Home Delivery Center operations across warehousing, inventory, routing, delivery execution, and final-mile service.
Lead, coach, and develop teams to drive accountability, engagement, safety, and performance.
Oversee daily workflow, staffing, scheduling, labor planning, and resource allocation, using key performance metrics to improve productivity, efficiency, service, and quality outcomes.
Support tactical financial execution, including operational expense management.
Partner with third-party delivery and logistics providers to ensure alignment with RH standards, expectations, and service requirements.
Conduct site visits, delivery ride-alongs, customer home visits, Gallery visits, and operational audits to assess execution, identify gaps, and strengthen performance.
Address escalated customer concerns with urgency and ownership.
Share actionable information, successes, insights, and recommendations through network communications to support consistency and continuous improvement.
Support hiring, onboarding, and staffing needs within the business.
Remain actively engaged in operations, performing and supporting functions as needed to meet business needs.
Drive as needed to support customer home visits, delivery ride-alongs, Gallery visits, site visits, and operational execution.
Travel occasionally within the home delivery network.

RH is seeking a Leader, Home Delivery to lead the execution of our home delivery experience across an assigned market. This role is responsible for driving operational excellence across warehouse and delivery functions, ensuring every customer interaction reflects the quality, care and service expected of the RH brand.

As a leader of people and process, you will elevate performance through clear direction, strong partnerships and a commitment to continuous improvement. You will bring together teams, systems and service providers to deliver a seamless, first-class customer experience from the Home Delivery Center to the customer’s home.

YOUR RESPONSIBILITIES

Live Our Vision, Values and Beliefs every day
Lead Home Delivery Center operations, ensuring excellence across warehousing, inventory, routing, delivery execution and final-mile service
Lead, coach and develop teams to drive accountability, engagement, safety and performance
Oversee daily workflow, staffing, scheduling, labor planning and resource allocation, using key performance metrics to improve productivity, efficiency, service and quality outcomes
Support tactical financial execution, including operational expense management
Partner with third-party delivery and logistics providers, ensuring alignment to RH standards, expectations and service requirements
Conduct site visits, delivery ride-alongs, customer home visits, Gallery visits and operational audits to assess execution, identify gaps and strengthen performance
Address escalated customer concerns with urgency and ownership
Participate in network communication by sharing actionables, successes, insights and recommendations that support consistency and continuous improvement
Support hiring, onboarding and staffing needs within the business
Remain actively engaged in the operation, performing and supporting any function as needed to meet the needs of the business

OUR REQUIREMENTS

5+ years of leadership experience in home delivery, logistics, warehousing or a related field within a service-driven environment
Relentless passion for providing world-class service within the organization and to our customers
Experience leading teams in high-growth, multi-site or complex operational environments
Strong operational acumen, including experience managing cost, service, quality and productivity performance
Experience leading internal teams and external service providers to deliver consistent, high-quality outcomes
Strong communication skills with the capacity to align teams, cross-functional partners and stakeholders
Strong problem-solving and decision-making grounded in data, operational insight and sound business judgment
Experience with warehouse management systems, routing tools, reporting platforms and technology used to manage operations
Required to drive as needed to support customer home visits, delivery ride-alongs, Gallery visits, site visits and operational execution; valid driver’s license required
Maintain a valid, active and unrestricted driver’s license issued by your state of residence
Maintain a safe and acceptable driving record that meets the RH driving safety standards. Employment is contingent upon successfully completing a pre-employment Motor Vehicle Record (MVR) background check in accordance with the Fair Credit Reporting Act (FCRA)

PHYSICAL REQUIREMENTS

Frequently lift and mobilize items up to 55 lbs
Frequently standing, twisting, stooping, kneeling, squatting, bending and climbing
Work standing and walking for extended periods of time
Periodically work in outdoor settings and environments with elevated noise levels
Occasional travel within home delivery network
Safely operate a motor vehicle as needed to support business needs

Pay Range: $63,000 - $88,000 Annually

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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