Full-Time

Quality Control Manager

Deadline 10/31/26
Welocalize

Welocalize

5,001-10,000 employees

AI-powered content localization platform and services

No salary listed

Spain

In Person

Master's

Category
Business & Strategy (1)
Required Skills
Six Sigma
Data Analysis

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Requirements
  • Proven experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
  • Experience and a proven track record in localization vendor, language, or quality management.
  • Knowledge of the principles and practices used within quality management.
  • Experience with translation memory tools, translation management systems, and machine translation post-editing processes and tools.
  • Excellent communication skills, including the ability to present structured arguments to diverse audiences and influence others.
  • Knowledge of the language services industry and its technology, processes, competitive landscape, and emerging trends.
  • Ability to understand and utilize data to make decisions.
  • Ability to solve problems while managing time constraints and accountability for deliverable quality.
  • Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
  • Ability to proactively assess and mitigate risk.
  • Ability to solve standard situations independently in line with company policies and procedures.
  • Ability to work within a team or independently as needed.
  • Ability to prioritize ongoing projects based on business needs and urgent issues.
  • Fluency in English, written and verbal.
  • Minimum of a Master's degree or equivalent experience.
  • Ability to carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Responsibilities
  • Ensure supplier alignment on assigned accounts in collaboration with the Partner Engagement Manager.
  • Monitor supplier performance against client thresholds, including on-time delivery, time to accept tasks, language quality, and adherence to instructions.
  • Lead customer conversations regarding quality, anticipate customer needs, analyze root causes, perform corrective and preventive actions, and manage escalations.
  • Design and set up the quality framework.
  • Maintain language assets, including glossaries, style guides, and translation memories.
  • Communicate customer language and content-type capacity needs to the Language Services Team.
  • Provide the Language Services Team with information needed to recommend new or replacement resources for clients or programs.
  • Serve as the customer point of contact for language-quality matters.
  • Take necessary action to ensure client or company quality service-level agreements are met.
  • Act as an escalation point for project managers when partners consistently miss deliverable due dates and involve the Language Services Team as needed.
  • Flag suppliers performing below defined account thresholds to the Language Services Team.
  • Collaborate with the Language Services Team to initiate Quality Improvement Plans, root-cause analyses, or corrective and preventive actions as needed.
  • Ensure and execute or coordinate regular quality measurement for clients with language-quality service-level agreements or commitments.
  • Perform content-type analysis as needed.
  • Gather and provide information needed for the Language Services Team to conduct test translations.
  • Prepare and present quality reports to clients as needed.
  • Support the development of customer and internal initiatives and new processes.
  • Assess current processes to drive process improvements.
  • Train suppliers on customer-specific tools where required.
  • Interview, hire, and train employees where applicable.
  • Plan, assign, and direct work; appraise performance; reward or discipline employees; address complaints; and resolve problems where applicable.
Desired Qualifications
  • Creative thinking to identify areas for improvement.
  • Fluency in an additional language, written and verbal.
  • Direct communication experience with partners and customers.
  • Experience with Agile methodology and/or Lean Six Sigma.

Welocalize helps global brands reach international audiences by localizing content for different languages and cultures. Its product, OPAL, is an AI-enabled service platform that streamlines translation, review, and approval using modular AI blocks, connectors to enterprise systems, and workflow apps. This integrated approach combines automation with human review to speed delivery, reduce costs, and improve accuracy. The company aims to help clients expand globally, boost engagement with international customers, and grow revenue through scalable localization.

Company Size

5,001-10,000

Company Stage

Growth Equity (Venture Capital)

Total Funding

$34M

Headquarters

New York City, New York

Founded

1997

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Simplify Jobs

Simplify's Take

What believers are saying

  • Welocalize expanded OPAL Enable through Blackbird integration on February 26, 2026.
  • Welo Data won a March 2026 cybersecurity innovation award, strengthening AI-data credibility.
  • Partnerships with Phrase and GALA broaden distribution while reinforcing enterprise localization demand.

What critics are saying

  • Phrase can internalize OPAL workflows, weakening Welocalize's service dependence by 2026 phases.
  • An Indeed July 8, 2026 review alleges a whole department was suddenly laid off.
  • Welo Global's brand sprawl across five segments risks confusing buyers and diluting execution.

What makes Welocalize unique

  • Welo Global launched April 7, 2026, pairing Welocalize with Welo Data and Park IP.
  • OPAL embeds AI-enabled localization workflows; Phrase integrated it natively on December 16, 2025.
  • Welocalize reports 5,796 employees and offices across New York, Barcelona, Dublin, Tokyo, and India.

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Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

8%
Welocalize
May 28th, 2026
How global brands are scaling content without losing brand voice.

How global brands are scaling content without losing brand voice. Enterprise AI translation has entered a new phase. May 28, 2026 Enterprise AI translation has entered a new phase. The conversation has shifted from whether AI can translate content quickly enough to how organizations can scale multilingual content production without damaging brand voice, increasing operational risk, or overwhelming internal review teams. That challenge continues to grow as generative AI accelerates enterprise content creation. Marketing teams are producing more campaigns, product pages, support documentation, and regional content variations than ever before. At the same time, global organizations are expected to deliver those experiences consistently across dozens of languages and markets. Traditional localization workflows and current AI solutions were not designed for that level of volume. Welocalize's Opal platform, which recently received the AI Excellence Award from Business Intelligence Group, reflects how the language industry is adapting through AI-enabled operational workflows designed specifically for enterprise-scale multilingual content. What is AI translation? AI translation has evolved far beyond traditional machine translation systems. Earlier generations of machine translation focused primarily on converting text accurately from one language to another. While those systems improved efficiency, they often struggled with nuance, tone, context, and brand alignment. Modern AI translation systems are increasingly built around orchestration rather than standalone translation output. Today's enterprise workflows may combine neural machine translation, generative AI post-editing, quality estimation models, terminology management, reinforcement learning, and human linguistic review within a single operational pipeline. This evolution reflects a broader industry realization: translation quality alone does not solve the enterprise challenge. Organizations also need governance, scalability, workflow intelligence, and brand consistency. Why AI translation has become a critical enterprise infrastructure layer. One of the biggest shifts happening in enterprise AI is the explosion of content volume. Generative AI tools now allow organizations to create content faster than traditional review processes can realistically support. Global marketing operations are scaling rapidly, yet multilingual governance often remainsfragmented across teams, vendors, and disconnected tools. As content production accelerates, enterprises are discovering that the operational bottleneck has moved. The challenge is not generating content. The challenge is validating, adapting, routing, reviewing, and maintaining quality across large multilingual ecosystems. This is where AI translation platforms are beginning to function less like translation software and more like enterprise infrastructure. Why brand voice matters in AI translation. One of the most persistent limitations of generic AI translation systems is brand consistency. Modern models can produce fluent output, but fluency alone does not create effective multilingual customer experiences. Enterprise brands invest heavily in tone of voice, messaging strategy, terminology alignment, and positioning. Those elements often become diluted when content passes through generalized AI systems without brand-specific optimization. For global organizations, this creates significant risk. A luxury hospitality brand, healthcare company, or technology platform cannot afford messaging that feels generic, inconsistent, or culturally disconnected across markets. This is why many enterprise AI translation strategies now rely on layered systems that incorporate brand-trained AI models alongside human linguistic expertise. Opal combines neural machine translation with generative AI post-editing trained on brand terminology and tone. Automated quality estimation then evaluates the output before human reviewers become involved, allowing organizations to prioritize expertise where it matters most. How quality estimation is changing localization workflows. Quality estimation has become one of the most important developments in AI translation operations. Historically, localization workflows evaluated quality after translation and human review had already taken place. That process increased turnaround times and applied similar review intensity across all content types, regardless of business impact. AI-driven quality estimation changes that sequence. Instead of waiting until the end of the workflow, quality signals can now be generated before human intervention occurs. This allows enterprises to make more intelligent routing decisions based on risk, complexity, and content importance. Lower-risk support content may move through workflows with limited human involvement, while high-visibility marketing campaigns or regulated content can receive deeper review from specialized linguists and subject matter experts. This approach helps organizations scale multilingual operations more efficiently while maintaining stronger governance standards. It also reflects a broader trend in enterprise AI adoption: organizations are redesigning workflows around AI capabilities rather than layering AI onto existing processes. What role do human linguists play in AI translation? Despite rapid advances in AI translation, human expertise remains central to enterprise localization. The most successful AI-enabled workflows are collaborative environments where AI handles scalability and repetition while humans provide judgment, cultural intelligence, and brand stewardship. Human linguists continue to play critical roles in cultural adaptation, regulatory interpretation, linguistic quality assurance, terminology alignment, annotation workflows, and reinforcement learning feedback loops. As AI systems improve, the value of human expertise becomes more specialized rather than less important. Many organizations are shifting language professionals toward higher-value activities focused on oversight, optimization, and domain expertise instead of repetitive execution work. How AI translation supports global content operations. AI translation is increasingly becoming part of a larger multilingual content ecosystem. Rather than operating as isolated translation workflows, enterprise localization systems are integrating with broader marketing, product, legal, and customer experience operations. This includes continuous multilingual publishing, AI-assisted content adaptation, regional performance optimization, multilingual SEO strategies, centralized terminology governance, and automated workflow orchestration. The long-term vision for many organizations is not simply faster translation. It is the ability to create adaptive global content systems capable of evolving dynamically across markets while remaining aligned to brand standards. According to the original article, this future may include AI systems that automatically optimize multilingual content performance regionally while preserving brand consistency and governance controls. What is the future of AI translation? The future of AI translation will likely be defined by orchestration, risk intelligence, and human collaboration. Organizations are moving away from one-size-fits-all automation strategies and toward risk-based operational models that combine AI scalability with targeted human oversight. This next generation of AI translation infrastructure is expected to focus on brand-trained AI systems, intelligent quality estimation, multilingual workflow automation, human-in-the-loop optimization, adaptive content generation, and enterprise-wide governance frameworks. For global brands, the goal is not maximum automation. The goal is scalable multilingual communication that still feels authentic, trustworthy, and aligned with the brand itself. As enterprise AI adoption continues to expand, that balance between efficiency and quality may become one of the most important competitive differentiators in global content operations.

Welocalize
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Welocalize's AI-Led Quality Assurance (AILQA) solution has been named "Natural Language Recognition Solution of the Year" in the 2025 AI Breakthrough Awards, celebrating a major milestone in redefining multilingual content quality at scale.

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Welocalize Celebrates its 19th Acquisition as Next Level Globalization Joins - Norwest Equity PartnersNorwest Equity Partners

The following press release was issued by our portfolio company, Welocalize:  Germany-based NLG adds deep medical devices and diagnostics language services experience to Welocalize’s life sciences division. NEW YORK and MUNICH— Welocalize, ranked as one of the world’s largest LSPs by language industry intelligence firms CSA Research, Nimdzi, and Slator, announces the acquisition of Next […]

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Jan 9th, 2025
Welocalize Appoints Paul Danter as General Manager of Technology, Manufacturing, and Entertainment Division

NEW YORK, NY, UNITED STATES, January 9, 2025 /EINPresswire.com/ - Welocalize, a global leader in language services and AI-driven solutions, today announced the appointment of Paul Danter as General Manager of its Technology, Manufacturing, and Entertainment division.