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Floor & Decor

Multi-channel retailer of hard-surface flooring

Design Supervisor

Retail Store ManagementUpdated on Nov 12
Full-timeGurnee, IL, USA

About the Job

Requirements

  • Design education with a Bachelor of Arts or Associate of Arts in Interior Design, or six years of interior design experience in lieu of design education, or a combination of education and experience totaling six years.
  • Three to five years of leadership or management experience.
  • Knowledge of hard surface flooring is preferred.
  • Proficiency in basic mathematical skills.
  • Ability to self-motivate and multitask in a fast-paced environment.
  • Verbal, written, and interpersonal skills.
  • Basic computer knowledge, including the Microsoft Office suite.
  • Internal candidates must have 12 months of experience in a Senior Designer position, Assistant Department Manager role, or higher.
  • Ability to build and maintain lasting relationships with residential and professional customers in the industry.
  • Ability to provide advice on tile, wood, stone, and accessories to homeowners, interior designers, and builders for residential and commercial projects.
  • Ability to manage multiple simultaneous customer projects through all phases with accuracy, timeliness, follow-up, and consistent, concise communication.
  • Proficiency in using company communication tools and email.
  • Ability to understand and use design applications, including Salesforce, the proprietary Online Design Appointment Scheduler, MyProject, James Martin, and HousPro.
  • Ability to exert 20–50 pounds occasionally, 10–25 pounds frequently, and up to 10 pounds constantly to lift, carry, push, pull, or otherwise move objects; frequent hand and finger use and occasional standing, walking, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling.
  • Ability to work in a warehouse environment with moving vehicles and moderate to noisy conditions.
  • Willingness to undertake limited travel, including car travel.

Responsibilities

  • Train and develop the design team and drive sales for Floor & Decor.
  • Ensure customers have a positive sales experience through exceptional customer service and design services.
  • Hire and develop a dynamic, motivated design team, including conducting performance evaluations.
  • Greet store customers helpfully and support walk-in design needs.
  • Maintain the master store design appointment calendar and schedule appointments for existing and potential customers.
  • Develop clientele through networking, referrals, and leads generated within the store.
  • Design and sell complete, functional, and aesthetically appealing solutions.
  • Manage customer projects from inquiry through installation in collaboration with store leadership and employees, while working toward sales and other goals.
  • Support company initiatives and goals by modeling and coaching best practices with store employees.
  • Maintain the Design Center and company visual standards.
  • Engage with current and emerging design trends in the market.
  • Participate in local professional affiliations such as ASID and NKBA.
  • Perform other duties as assigned.

Desired Qualifications

  • Knowledge of hard surface flooring.

About the Company

Floor & Decor

Multi-channel retailer of hard-surface flooring

Floor & Decor operates as a multi-channel retailer focused on hard surface flooring and related accessories. It runs large warehouse-format stores and an e-commerce site, offering tile, wood, laminate, vinyl, and natural stone to DIY homeowners, professional installers, and commercial customers. The company sources directly from manufacturers, bypassing traditional distributors to offer competitive prices and a wide in-stock selection, while also providing services like free design consultations and professional installation partnerships. Its goal is to expand to more than 500 stores in the United States and grow its omnichannel presence to reach a broad customer base.

Company size
5,001-10,000
Company stage
IPO
Headquarters
Atlanta, GA
Founded
2000

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