Thermo Fisher Scientific

Makes lab instruments, reagents and supplies

Field Service Engineer 3

Equipment Field ServiceUpdated on Nov 13

Full-timeOhio, USANo salary listed

About the Job

Requirements

An advanced degree with no prior experience, or a bachelor's degree plus two years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments, is required.
Strong electronics and mechanical troubleshooting skills are required, including the ability to diagnose issues down to the component level.
Excellent customer service and written and verbal communication skills are required.
Strong organizational and time-management capabilities are required.
Proficiency with Microsoft Office and service management software is required.
The ability to read and interpret technical documentation and schematics is required.
A valid driver's license and the ability to travel up to 50–75% within the assigned territory are required.
The role requires the physical ability to lift up to 50 pounds and work in various laboratory environments.
Proficiency in English is required.
Strong problem-solving abilities and the capacity to work independently are required.
Adherence to safety protocols and quality standards is required.
The ability to respond to customer needs on short notice is required.
Experience documenting service activities and preparing detailed reports is required.
Demonstrated success in meeting customer satisfaction goals is required.

Responsibilities

Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
Provide customer service to customers in research, industrial, and healthcare settings.
Train and support customers on equipment operation.

Desired Qualifications

Preferred fields of study include Electronics, Engineering, Physics, Chemistry, or a related technical field.
Experience with ultra-high vacuum systems and high-voltage equipment is preferred.
Additional relevant certifications are advantageous.
Additional languages are beneficial.

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

REQUIREMENTS:
• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals

About the Company

Thermo Fisher Scientific

Makes lab instruments, reagents and supplies

Thermo Fisher Scientific makes and sells the instruments, chemicals, consumables and lab services that drug companies, hospitals, universities and industrial labs use for research, testing and production. Its products cover work from gene sequencing and protein analysis to diagnostic tests and lab freezers, and its distribution arm ships supplies to labs worldwide. Drug developers also hire it to run clinical trials and to manufacture medicines under contract. It earns money from consumables that labs buy again and again, along with instrument sales, service contracts and outsourcing fees. The company traces its roots to Thermo Electron, founded in 1956, which merged with Fisher Scientific in 2006, and it is based in Waltham, Massachusetts.

Company size: 10,001+
Company stage: IPO
Headquarters: Waltham, MA
Founded: 1956

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