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Kaiser Permanente

Integrated healthcare provider and payer platform

Hospital House Supervisor

Medical, Clinical & VeterinaryPosted on Nov 11
Part-timeSeattle, WA, USANo salary listedIn-person

About the Job

Requirements

  • A minimum of one year of experience in a leadership role, with or without direct reports.
  • An associate degree or higher in Business, Nursing, Health Care, or a directly related field from an accredited nursing program, and at least two years of experience as a charge nurse, clinical coordinator, acute care hospital employee, clinical department assistant manager, or in a related nursing field.
  • Basic Life Support certification.
  • A Washington Registered Nurse license or Compact Registered Nurse license is required at hire.

Responsibilities

  • Supervise nursing and hospital operations on the assigned shift at Central Hospital.
  • Coordinate patient bed placement for admissions and internal and external transfers, matching patient care needs with the appropriate nursing unit.
  • Supervise staff placement to meet short-term clinical staffing needs.
  • Maximize patient flow to support admissions, transfers, and discharges and minimize diversions, delays, or denials.
  • Serve as the on-site administrative representative in the absence of regular hospital administration.
  • Oversee facility staff through partnerships with other organizations and act as the on-site administrative designee during off-shifts and weekends.
  • Assess and monitor clinical nursing practice for optimal patient care and coordinate staffing across shifts to maintain appropriate staffing and skill levels.
  • Manage decedent affairs and facilitate patient flow with internal and external continuum stakeholders.
  • Round on patient units to identify placement needs, available beds, and staff and patient capacity; advocate for patients and monitor quality of care for age-related and developmental needs.
  • Supervise staff, assess their needs, identify educational opportunities, and manage clinical, human resource, employee, department safety, care experience, and risk-management issues.
  • Collaborate with Nursing Clinical Practice to support high-quality care and compliance with the Nursing Practice Act, The Joint Commission, and applicable federal, state, and local requirements.
  • Recommend development opportunities; build cross-functional relationships; solicit and act on performance feedback; provide feedback, mentoring, coaching, training, and development; support performance-management expectations; promote collaboration; and delegate tasks and decisions with appropriate guidance.
  • Supervise and coordinate daily work-team or unit activities, monitor assignments and completion, ensure policy and procedure compliance, align team standards, resolve escalated issues, develop work plans, coordinate resources, remove obstacles, and recommend operational improvements.
  • Supervise hospital administrative functions, including meetings and management decisions, utilization and productivity, data collection and interpretation, workplace and patient safety, labor relations, quality and risk management, survey readiness, audit documentation, and budget targets through staffing and patient-placement decisions.
  • Manage care-delivery operations in a 24/7 environment by supporting complex workstreams, overseeing data collection and planning, coordinating daily patient-care operations and hospital resources, supervising multidisciplinary teams, supporting emergency preparedness and recovery plans, ensuring staff training, and coaching delivery of nursing services and patient care to cost, quality, clinical, and utilization standards.
  • Supervise operational and technology-process improvements through cross-functional strategic projects, issue remediation, quality and safety escalations, integrated-care planning, and performance-metric monitoring.
  • Ensure safe, quality, standardized care in a 24/7 environment by monitoring continuous improvement, ensuring compliance with legal and regulatory requirements, and contributing to systems and methods for evaluating and improving patient care.

Desired Qualifications

  • One year of customer service experience.
  • One year of project or program management experience.

About the Company

Kaiser Permanente

Integrated healthcare provider and payer platform

Kaiser Permanente runs an integrated healthcare platform that lets members manage and pay medical, premium, and pharmacy bills online. It serves Medicare Advantage, Individual and Family, and non-employer plans, offering options to pay as a guest or set up payment plans. The platform works by presenting a centralized online portal where users can view bills, choose how to pay, and handle multiple types of charges in one place. Revenue comes from premiums and medical services fees, while the service aims to reduce administrative work for both providers and patients and encourage on-time payments. What sets Kaiser Permanente apart is its combination of healthcare services with a single billing experience across multiple plan types, focusing on a user-friendly, centralized payment process rather than handling billing through separate systems. Its goal is to provide a straightforward, reliable way for members to manage and pay their bills, improving convenience and payment timeliness.

Company size
10,001+
Company stage
Grant
Total funding
$7.5M
Headquarters
Oakland, CA
Founded
1945

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