Account Manager

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Team Overview

The team develops new business and expands existing client relationships across the UK, Europe and Rest of World markets outside the United States. Working alongside Business Development Directors and internal delivery teams, the team supports revenue growth while ensuring new and existing partners receive a high-quality experience throughout their relationship with CyberScout and TransUnion. The role offers the opportunity to build advanced business-development and account-management capabilities within a collaborative, customer-focused environment. This role reports into the Sales VP. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

We’re looking for a Growth, Sales-Focused Account Manager to support new-business development and the growth and retention of existing insurance-sector clients. Approximately 60% of the role will focus on prospecting and securing new-logo opportunities, with the remaining 40% focused on developing and applying complex account-management skills.

Day to Day You’ll Be:

• Research target organisations and relevant decision-makers within the cyber-insurance market, particularly across underwriting and claims functions.
• Conduct structured, multichannel prospecting activities to identify new opportunities and secure high-quality new-logo meetings for senior Business Development Directors.
• Build and nurture a sustainable sales pipeline by maintaining appropriate engagement with prospects throughout complex, long-term sales cycles.
• Develop professional networks through LinkedIn, industry events and other relevant channels to create new commercial relationships and market opportunities.
• Map existing client organisations, identify additional stakeholders and uncover opportunities to increase revenue through cross-selling, upselling and land-and-expand activities.
• Build trusted client relationships that support account satisfaction, engagement, retention, contract renewal and sustainable revenue growth.
• Lead client implementation projects, maintaining project plans, conducting progress meetings and coordinating internal and external stakeholders to deliver requirements on time and to a high standard.
• Monitor accounts after launch, resolve or escalate client issues, maintain accurate process records and support recurring activities such as reporting, contracting, invoicing, Salesforce administration and quarterly account reviews.
• Develop and deliver client-facing materials and training for sales, claims and underwriting audiences, working with Marketing, Operations and other internal specialists where appropriate.

Required Knowledge And Experiences

• At least two years of direct selling experience in a business-to-business or business-to-business-to-consumer environment, including Sales Development Representative or business-development activities.
• Demonstrated experience researching prospects, conducting multichannel outreach and developing new-logo opportunities.
• Experience building and nurturing prospects through complex or extended sales cycles without creating unnecessary or excessive contact.
• Proven ability to identify growth opportunities within existing accounts through account mapping, stakeholder engagement, cross-selling and upselling.
• Experience managing complex internal and external stakeholder groups to deliver client outcomes and resolve problems.
  

Required Technical Skills

• Strong prospecting and pipeline-development skills, including target-company research, persona identification, outreach planning and meeting generation.
• Excellent verbal, written and virtual communication skills, including the ability to lead professional video meetings and deliver engaging presentations.
• Strong active-listening, consultative-questioning and relationship-building skills, with the ability to understand client needs and establish trust.
• Effective project and stakeholder-management skills, including the ability to coordinate implementations, maintain clear documentation and manage competing priorities.
• Ability to use customer relationship management systems and operational information to maintain account records, report insights and analyse trends.
  

We’re also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we’re happy to support your career development and growth in:

• Experience in the insurance sector, particularly cyber insurance, underwriting or claims.
• Knowledge of data-breach response, personal cyber protection or identity-protection services.
• Experience using Salesforce Customer Relationship Management.
• Additional language capabilities relevant to the UK, European or Rest of World markets.
• Flexibility to accommodate international meeting times and travel up to 25%.

What’s in it for you?

At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:

• 26 days annual leave and bank holidays (increasing with service)
• Global paid wellness days off and a bonus day off to celebrate your birthday
• A generous contributory pension scheme and access to the TransUnion Employee Stock Purchase Plan
• Private health care and a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
• Access to our diversity forums and communities so you can get involved in causes close to your heart

TransUnion – a place to grow:

If there’s something on the list of essential or desirable skills that you can’t quite tick off, don’t let that stop you from applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.

Flexibility at TU:

We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we’ve set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don’t let this stop you from applying. Let us know if you’re looking for a part time or flexible working arrangement and we can discuss this with you.

Additional support:

At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting [email protected].

Interview & Hiring Process:

Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview, your recruiter will inform you of this.

We do not accept any unsolicited CV’s from recruitment agencies.  If you are a recruitment agency on our PSL, our talent team will contact you directly should we require any assistance.

Find out more about Life At TU UK:

https://twitter.com/TransUnionUK

https://www.linkedin.com/company/transunion/life/

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

MAE I, Account Mgmt - Direct Sales