SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

Lead Personal Banker - Member Service Representative 4

Retail & Commercial BankingUpdated on Nov 12

Full-timeLancaster, CA, USA$29.79 - $44.68In-person

About the Job

Requirements

A high school diploma or GED is required.
Five to seven years of prior related experience is required.
A notary license is required.
Participation in the California DMV pull program may be required depending on assignment.
Comply with regulatory requirements and assigned training, including applicable Bank Secrecy Act regulations.

Responsibilities

Provide member service to members visiting branch and service center locations, explain credit union products and services, and promote products to build relationships.
Process transactions involving savings, consumer loans, real estate loans, and auxiliary credit union services.
Handle complex situations in the employee’s specialty area and act as a lead assisting branch management with branch operations.
Suggest ways to streamline department and credit union operations, and assist with department projects and reports.
Provide face-to-face account assistance and consult with members about credit union products and services by assessing needs, addressing concerns, and gaining agreement.
Assist with training new team members and cross-training existing team members in the specialty area, and stay current on policy and procedure updates.
Serve as a resource for complex issues involving payroll processes, ATM cards, electronic funds transfer transactions, and checking accounts.
Assist members with trusts, individual retirement accounts, deceased-member matters, legal matters, and other sensitive account issues.
Provide information and assistance regarding real estate products and services, refer applicants to the real estate department as needed, and serve as a resource for complex real estate transactions.
Maintain thorough knowledge of complex savings products and processes, including individual retirement accounts, deceased-member matters, and legal matters, and basic knowledge of the real estate loan process.
Assist branch staff with face-to-face discussions about disputed loan decisions as needed.
Assist the team and members with complex loan requests and transactions.
Analyze consumer loan applications and relevant member financial and credit data; approve or deny loans within assigned authority when applicable.
Maintain thorough knowledge of the consumer loan process.
Process new memberships, additional share accounts, savings services, loan requests, and loan fundings as requested by members.
Perform other assigned duties.

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Lead Personal Banker (Member Service Representative IV)

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$29.79 - $44.68

Scheduled Weekly Hours:

What You’ll Be Doing

Provides World Class Member service to Members visiting branch/service center locations. Provides detailed information and promotes credit union products and services to build relationships. Processes transactions in areas of savings, consumer loans, real estate loans and auxiliary Credit Union services. Handles most complex situations in specialty area of expertise. Acts as lead to assist branch management in functioning of branch.

Provides suggestions for streamlining department and Credit Union operations. Assists with completing projects and reports related to the department. Performs other related duties as assigned or requested.
Delivers World Class face-to-face service to Members requesting account assistance. Provides consultative services to Members regarding Credit Union products and services by assessing the Member's needs, addressing their concerns and gaining agreement.
Assists the branch with training of new teammembers and cross training of existing teammembers in area of specialty; keeps up to date with policy/procedure updates.
Acts as department resource for more complex issues including payroll processes, ATM card issues, EFT transactions and checking account problems.
Provides Members with assistance on trusts, IRAs, deceased, legal, and more sensitive account issues.
Provides Members with assistance and information on Real Estate products and services. Refers applicants as necessary to Real Estate.
Acts as department resource for more complex Real Estate transactions.
Has thorough knowledge of complex savings products and processes including IRAs, deceased and legal.
Has basic knowledge of Real Estate loan process.
Assists branch team with face-to-face discussions regarding disputed loan decisions as needed.
Assists team and Members with complex loan requests and transactions.
Analyzes consumer loan applications and pertinent Member financial and credit data. May have the authority to approve or deny loans within assigned authority level.
Has thorough knowledge of consumer loan process.
Processes new Memberships, additional share accounts, savings services, loan requests and loan fundings as requested by Member.

Additional Job Functions

Performs other duties as assigned

Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

High School Diploma or GED required

5-7 years of prior related experience required

Notary License required

Participation in the CA DMV pull program may be required depending on assignment

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

About the Company

SchoolsFirst Federal Credit Union

Credit union offering savings, loans, accounts

SchoolsFirst Federal Credit Union provides financial services to members, especially school employees and their families, including savings and checking, auto loans, mortgages, credit cards, investments, and insurance through branches and online tools. Members join and use member-owned accounts with online/mobile banking, deposits, payments, and planning help. It differs from many competitors by being member-owned, federally insured, and focusing on the education community, offering educator-focused loan programs and lower fees. Its goal is to help teachers and school staff manage money effectively with affordable products and education resources while building a loyal member base.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Santa Ana, CA
Founded: 1934

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