Technical Customer Support Specialist

Bay Area

Confirmed live in the last 24 hours

Chef Robotics

Chef Robotics

51-200 employees

Robotics and AI for food production automation

Robotics & Automation
AI & Machine Learning
Consumer Goods


San Francisco, CA, USA

  • Ability to be at customer sites within Bay Area 50% of the time, Chef HQ in San Francisco 50% of the time, and occasionally travel to customer sites outside of Bay Area for 1-2 weeks at a time.
  • Must be able to reliably and regularly provide own transport to customer sites within 1.5 hrs drive of Chef HQ (San Francisco)
  • Must be able to lift and carry 30 lbs.
  • Availability to work a flexible schedule to support customers, including some weekends, nights, and on-call hours.
  • 3+ years field experience with robotics, IoT, or similar HW/SW industries
  • Respond to customer day-to-day support requests. Troubleshoot with them remotely, dispatch third party technicians, or resolve issues onsite yourself.
  • Regularly visit Bay Area customer sites to train customer team on robot best practices, observe and suggest ideas for operational improvements, and maintain relationships with customer teammates who work directly with the robots.
  • Conduct testing at customer sites and at Chef office to support customer operations. This includes testing new software releases, new hardware development and customer-specific meals and ingredients.
  • Support Applications Team in robot installations.
  • Maintain records of customer interactions, repairs, and help requests. Thoroughly report in-field bugs to engineering team and collaborate on potential solutions.
  • Recognize, communicate, and properly document product issues, complaints and improvements.
  • Coordinate onsite schedule (yourself, vendor, other teammates, etc.) in alignment with customer expectations.
  • Escalate problems, when needed, to appropriate resource(s) for solutions. This includes internally to Chef teammates and externally to departments within our customers' organizations
  • Assist in the development and refinement of troubleshooting and maintenance processes and internal tools.
  • Deliver consistently positive interaction with customers. When you are onsite, your contacts should think 'great! here comes some help!', and not 'I don't want to deal with this person'.
  • Ensure compliance with safety regulations and policies, and clean and safe work environment.

Chef Robotics specializes in truly intelligent food automation, utilizing robotics and AI to increase production volume and reduce costs for food companies. Their robots are designed to address the labor crisis in the food industry and are already deployed at multiple customer sites, empowering humans to do what they do best.

Company Stage


Total Funding



San Francisco, California



Growth & Insights

6 month growth


1 year growth


2 year growth