Technical Customer Support Specialist
Bay Area
Updated on 4/10/2024
Chef Robotics

51-200 employees

AI-powered robots for commercial kitchen automation
Company Overview
Chef Robotics is a pioneering company that addresses the labor crisis in the food industry by integrating Robotics and AI into commercial kitchens, thereby reducing the cost of fresh food and increasing its accessibility. Their unique approach offers a flexible solution to traditional "hard" automation, enabling tasks that would otherwise be impossible without robotic assistance. This forward-thinking culture and commitment to technical advancement positions Chef Robotics as a leader in the industry, making it an exciting and rewarding place to work.
AI & Machine Learning
Consumer Goods
Robotics & Automation

Company Stage

Seed

Total Funding

$24.1M

Founded

2019

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

7%

1 year growth

41%

2 year growth

129%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
CategoriesNew
Customer Success & Support
Customer Education & Training
Customer Support
Requirements
  • Ability to be at customer sites within Bay Area 50% of the time, Chef HQ in San Francisco 50% of the time, and occasionally travel to customer sites outside of Bay Area for 1-2 weeks at a time.
  • Must be able to reliably and regularly provide own transport to customer sites within 1.5 hrs drive of Chef HQ (San Francisco)
  • Must be able to lift and carry 30 lbs.
  • Availability to work a flexible schedule to support customers, including some weekends, nights, and on-call hours.
  • 3+ years field experience with robotics, IoT, or similar HW/SW industries
Responsibilities
  • Respond to customer day-to-day support requests. Troubleshoot with them remotely, dispatch third party technicians, or resolve issues onsite yourself.
  • Regularly visit Bay Area customer sites to train customer team on robot best practices, observe and suggest ideas for operational improvements, and maintain relationships with customer teammates who work directly with the robots.
  • Conduct testing at customer sites and at Chef office to support customer operations. This includes testing new software releases, new hardware development and customer-specific meals and ingredients.
  • Support Applications Team in robot installations.
  • Maintain records of customer interactions, repairs, and help requests. Thoroughly report in-field bugs to engineering team and collaborate on potential solutions.
  • Recognize, communicate, and properly document product issues, complaints and improvements.
  • Coordinate onsite schedule (yourself, vendor, other teammates, etc.) in alignment with customer expectations.
  • Escalate problems, when needed, to appropriate resource(s) for solutions. This includes internally to Chef teammates and externally to departments within our customers' organizations
  • Assist in the development and refinement of troubleshooting and maintenance processes and internal tools.
  • Deliver consistently positive interaction with customers. When you are onsite, your contacts should think "great! here comes some help!", and not "I don't want to deal with this person".
  • Ensure compliance with safety regulations and policies, and clean and safe work environment.