In PersonOffsite scheduled and emergency callouts are part of the role.
Field ServiceEquipment Field Service
About the job
Requirements
Possess an associate's degree in a related field of practice.
Complete three to five original equipment manufacturer classroom trainings.
Have a minimum of five years’ experience in related fields of practice.
Be able to perform computer- and software-assisted repairs.
Be able to troubleshoot and diagnose problems over the phone.
Be able to troubleshoot electrical problems and conduct controls programming.
Have experience with electrical diagnostics.
Use a systematic approach to troubleshooting and reporting.
Have strong technical report-writing skills.
Demonstrate active adherence to relevant Health, Safety and Environmental policies and procedures.
Be able to work unsupervised and make decisions and judgment calls.
Be able to coach and mentor junior technical staff.
Have excellent customer service skills.
Have strong organizational skills and the ability to multitask.
Be able to work in a fast-paced environment without supervision.
Responsibilities
Perform advanced-level diagnostics and repairs on electrical and electronic systems, fuel and injection systems, steering and braking systems, hydraulic systems, pneumatic systems, programmable logic controls, and basic powertrain and control systems.
Assist the Team Leader and Master Technician with planning jobs and projects.
Maintain customer service contracts as required.
Work offsite on scheduled and emergency callouts.
Complete work orders within the stipulated timeframe.
Research repairs, including identifying required parts by part number.
Provide information required for preparing quotations.
Prepare and submit service estimates and technical reports.
Complete dealership-sponsored training, including assigned online training, within the specified timeframe.
Maintain up-to-date knowledge of product and industry trends and methods.
Respond to callout duty 24 hours per day, 7 days per week.
Guide trainees and conduct workshops on diagnosing and conducting repairs.
Coach and mentor Junior Technicians on diagnosing and conducting complex repairs.
Maintain housekeeping practices during and after job completion.
Promote Health, Safety and Environmental awareness and ensure team compliance with relevant HSE policies and procedures.
Perform other related responsibilities required to enhance company operations.
Job Purpose
This position is responsible for assisting with solving complex technical issues by performing advanced level diagnostics. The incumbent also works alongside the Team Lead to ensure customer satisfaction whilst coaching and mentoring Junior Technicians and Trainees.
KEY RESPONSIBILITIES
Performs advanced-level diagnostics and repairs for all of the following: electrical and electronics, fuel & injection, steering & braking, hydraulic systems, pneumatic systems, (PLC) program logic controls and basic power train & control systems.
Assist Team Leader and Master Tech with planning of jobs and projects.
Maintains customer service contracts as required.
Works offsite on scheduled and emergency callouts.
Completes work orders within the stipulated timeframe.
Conducts research for the repairs of jobs including identifying parts required by part number.
Provides all information required for the preparation of quotations.
Prepares and submits service estimates and technical reports.
Completes dealership-sponsored training within the specified timeframe including all assigned online training.
Maintains updated knowledge of product and industry trends and methods.
Responds to Call-out duty 24 hours per day, 7 days per week.
Guide trainees and conducts workshops on how to diagnose and conduct repairs
Coaches and mentors Junior Technicians on how to diagnose and conduct complex repairs
Maintains housekeeping practices both during and after job completion.
Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
Responsible for Team compliance as it relates to Health, Safety and Environmental (HSE) policies and procedures.
Performs other related responsibilities that may be required to enhance the operations of the Company.
KNOWLEDGE & EXPERIENCE
Possesses an associate's degree in a related field of practice.
Completion of three to five (3-5) OEM classroom trainings
Minimum of five (5) years’ experience in related fields of practice.
Ability to perform computer/software assisted repairs.
The ability to troubleshoot and diagnose problems over the phone.
The ability to troubleshoot electrical problems and conduct programming controls.
Operation monitoring of a machine
Experience with electrical diagnostics.
A systematic approach to troubleshooting and reporting.
Strong technical report writing skills.
KEY COMPETENCIES
Demonstrates leadership qualities and excellent customer service skills.
Performs work unsupervised and able to make decisions and judgement calls.
Excellent interpersonal skills.
Team Oriented.
The ability to coach and mentor junior technical staff
Excellent communication skills both oral and written.
Excellent organizational skills with the ability to multitask.
The ability to work in a fast-paced environment without supervision.