Technician 3 - Rentals Division

Job Purpose

This position is responsible for assisting with solving complex technical issues by performing advanced level diagnostics. The incumbent also works alongside the Team Lead to ensure customer satisfaction whilst coaching and mentoring Junior Technicians and Trainees.

KEY RESPONSIBILITIES

• Performs advanced-level diagnostics and repairs for all of the following: electrical and electronics, fuel & injection, steering & braking, hydraulic systems, pneumatic systems, (PLC) program logic controls and basic power train & control systems.
• Assist Team Leader and Master Tech with planning of jobs and projects.
• Maintains customer service contracts as required.
• Works offsite on scheduled and emergency callouts.
• Completes work orders within the stipulated timeframe.
• Conducts research for the repairs of jobs including identifying parts required by part number.
• Provides all information required for the preparation of quotations.
• Prepares and submits service estimates and technical reports.
• Completes dealership-sponsored training within the specified timeframe including all assigned online training.
• Maintains updated knowledge of product and industry trends and methods.
• Responds to Call-out duty 24 hours per day, 7 days per week.
• Guide trainees and conducts workshops on how to diagnose and conduct repairs
• Coaches and mentors Junior Technicians on how to diagnose and conduct complex repairs
• Maintains housekeeping practices both during and after job completion.
• Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
• Responsible for Team compliance as it relates to Health, Safety and Environmental (HSE) policies and procedures.
• Performs other related responsibilities that may be required to enhance the operations of the Company.

KNOWLEDGE & EXPERIENCE

• Possesses an associate's degree in a related field of practice.
• Completion of three to five (3-5) OEM classroom trainings
• Minimum of five (5) years’ experience in related fields of practice.
• Ability to perform computer/software assisted repairs.
• The ability to troubleshoot and diagnose problems over the phone.
• The ability to troubleshoot electrical problems and conduct programming controls.
• Operation monitoring of a machine
• Experience with electrical diagnostics.
• A systematic approach to troubleshooting and reporting.
• Strong technical report writing skills.

KEY COMPETENCIES 

• Demonstrates leadership qualities and excellent customer service skills.
• Performs work unsupervised and able to make decisions and judgement calls.
• Excellent interpersonal skills.
• Team Oriented.
• The ability to coach and mentor junior technical staff
• Excellent communication skills both oral and written.
• Excellent organizational skills with the ability to multitask.
• The ability to work in a fast-paced environment without supervision.