Head of Patient Navigation Operations
Raydar
Head of Patient Navigation Operations
Raydar
AI-powered recruiting agency for tech roles
Raydar · United States (Remote) · Full-time · Posted 2026-11-12
Salary: USD 100,000–180,000
Workplace: remote
About the company
Our client is a healthcare technology company.
The role
Raydar is recruiting for this role on behalf of our client. Lead the operations of a patient navigation team as its first dedicated operations leader, growing the group and building the systems, standards and reporting that support it. The role is internal-facing, centered on managing staff and shaping care workflows with leadership rather than direct patient contact.
What you'll do
- Take over an existing navigation team and grow it through hiring, onboarding, staffing, scheduling and performance management.
- Map out care workflows covering outreach, appointment booking, care coordination, follow-up and handling of complex cases.
- Raise engagement and conversion through script refinement, text-message outreach, controlled experiments and review of where people drop off.
- Define and track a set of operating metrics covering contact rates, booked appointments, coordination results, satisfaction and team productivity.
- Partner with engineering on internal CRM, automation and team tooling, passing frontline findings along as product improvements.
- Establish standards for privacy, compliance and quality across the team's work.
What we're looking for
- At least 3 years of experience leading patient-facing teams.
- A data-driven approach to running day-to-day operations.
- Skill in drafting the guidance, learning materials and review checklists that frontline teams rely on.
- Proven success growing large-scale efforts that connect with people receiving care.
- Previous experience in health services operations or patient support, ideally in a nearby care-access role.
Compensation and benefits
- Base salary: USD 100,000 to 180,000 per year
- Health insurance
- Meals covered
Location and work model
- Remote (US)
- Full-time
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Raydar is an AI-powered talent acquisition firm that serves tech-focused organizations on a contingency basis, charging client companies only after a successful hire. It uses proprietary AI to identify a large pool of candidates and conducts a short 15-minute AI-driven interview (recorded and transcribed) before human recruiters review materials, provide interview prep, and assist with offers and negotiations. What sets it apart is the blend of automated sourcing and screening with hands-on human oversight and tailored client support. Its goal is to help organizations hire more efficiently by speeding up sourcing while maintaining thorough evaluation and negotiation assistance.
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