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RHA Health Services

RHA Health Services

Community-based disability and behavioral health services

Mental Health Direct Support Professional

Full-Time
$18/hr

+ $1,000 sign-on bonus

Entry, Junior, Mid
Bachelor's, Associate's
Claremont, NC, USA
Remote

About the job

Requirements
  • High school diploma or GED.
  • At least 18 years of age.
  • Valid driver's license.
  • Ability to support individuals with behavioral challenges and implement effective crisis management protocols.
  • Ability to provide current auto liability insurance and maintain coverage when using a personal vehicle to transport service users, when transportation is required.
  • Ability to complete criminal background screening, registry checks, drug testing, education verification, and other position-specific credentialing.
  • Ability to provide proof of employment history or references if required.
  • A bachelor's degree and one year of experience, an associate's degree and three years of experience, or a high school diploma or GED and five years of experience working with individuals with mental health and developmental disabilities is preferred; this requirement may be reduced based on specific service line requirements.
Responsibilities
  • Provide support for individuals or groups of people with disabilities and challenging behavior in community or residential settings.
  • Assist people receiving services in identifying and communicating their requests and needs for services and supports.
  • Implement services and supports addressing each person's goals and desired outcomes in the person-centered plan.
  • Understand individuals in the context of their personal history, social and family networks, and hopes for the future.
  • Follow company safety and emergency procedures and report accidents, incidents, abuse, neglect, exploitation, insurance changes, and driver's license changes to a supervisor.
  • Maintain confidentiality of sensitive materials and private health information.
  • Encourage service users to develop healthy personal and social habits and acquire valued social roles in integrated community settings.
  • Provide reinforcement, assessment, and feedback during training and learning activities.
  • Assist with appointments, community access, medications, supplies, eating, resting, dressing, bathing, grooming, toileting, recreation, work, food preparation, and cleaning while preserving privacy and dignity.
  • Use techniques and strategies to support sensory motor, perceptual motor, memory, language, cognition, and social-emotional development.
  • Teach self-medication administration according to company policy.
  • Transport and escort people supported to day programs, work sites, appointments, and community activities when required.
  • Plan, drive, and participate in or instruct recreational and community activities.
  • Assist with activities of daily living, grocery shopping, budgeting, laundry, household chores, and social skills in the home or community.
  • Provide crisis response during working hours and on-call periods.
  • Protect and respect the rights and needs of people supported.
  • Consult with supervisors, specialists, program managers, behavior specialists, behavior analysts, and clinical staff regarding support needs, abilities, learning levels, and physical limitations.
  • Attend mandatory house meetings and clinical or management team meetings when required.
  • Document shift changes and maintain assigned-site coverage until properly relieved.
  • Assist in identifying supports needed to achieve personal outcomes and work toward person-centered plan goals.
  • Provide opportunities for choice and encourage people supported to exercise control over themselves and their environment.
  • Support prescribed medication use, monitor dosages, and document information in medical charts as directed by authorized clinical staff.
  • Collect and document required data in logs, incident reports, and program data sheets.
  • Monitor and report the health and wellness of people supported.
Desired Qualifications
  • Previous experience is not required; training and development will be provided.
  • Bachelor's degree with one year of experience, associate's degree with three years of experience, or high school diploma or GED with five years of experience working with individuals with mental health and developmental disabilities.

About the company

RHA Health Services delivers community-based health and support services for people with disabilities and health challenges across GA, NJ, NC, PA, and TN. Its programs include disability services, behavioral health counseling, substance use treatment, crisis intervention, and Deaf/Hard of Hearing supports. Care is person-centered and outcome-focused, with services such as supported living, outpatient care, vocational rehabilitation, and 24/7 crisis response in NC. The company differentiates itself through accessibility and inclusion efforts, CARF and CQL accreditations, and growth via organic expansion and acquisitions like Howell Support Services, aiming to improve independence and quality of life.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Asheville, North Carolina

Founded

1989

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Simplify's Take

What believers are saying

  • RHA launched Get My Me Back in May 2026, capturing new mental-health demand.
  • Asheville's August 2026 partnership expands RHA visibility with police, fire, and transit agencies.
  • Headcount reached 4,616 in March 2026, while 1,118 job postings signal active expansion.

What critics are saying

  • Blue Wolf and Formation Capital ownership forces exit pressure and margin discipline.
  • Whipple and Avery FLSA cases from 2023 expose wage-hour liability and reputational drag.
  • Grant-funded crisis pilots and mobile clinics depend on renewals by 2027, risking revenue shocks.

What makes RHA Health Services unique

  • RHA embeds in crisis systems, like Asheville's 60-day police-fire co-responder pilot.
  • Trillium funds RHA mobile clinics across five counties and Ocracoke Island.
  • CQL accreditation and CARF-backed substance-use programs support a compliance-heavy services moat.

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Benefits

Payactiv

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k) retirement savings program

Wellbeing Programs: Physical, Emotional and Financial

Chronic Disease management programs for hypertension and diabetes

Training: Free CPR, first aid, and job-specific training opportunities

Company News

Downtown Asheville
Aug 12th, 2026
Additional mental health support for Downtown and beyond.

Additional mental health support for Downtown and beyond. August 12, 2026 Asheville is expanding access to mental health resources for people experiencing crisis, with new partnerships touching both public safety and public transit. The Asheville Police Department and Asheville Fire Department's Resource and Engagement Support Team (REST) have partnered with RHA Health Services, supported by a Vaya Health grant, to place certified mental health professionals alongside first responders on select crisis calls. The pilot runs 60 days. Officers and REST firefighters will have a non-uniformed mental health professional on scene to help de-escalate situations and connect people directly with care, rather than simply making a referral. Learn more Sixty days is a short runway to judge impact, so Asheville Downtown is watching how the pilot performs and whether it becomes a permanent fixture. If it works as intended, it should mean fewer unresolved crisis calls Downtown and a stronger safety net for the people who rely on these services most. Asheville Rides Transit is adding mental health support too. As part of the City's new four-year, $54.9 million contract with RATP Dev, a crisis counselor will be stationed at the ART Transit Center at 49 Coxe Ave to connect riders in need with community resources. This is particularly critical as the transit center remains one of its most challenging areas in terms of calls for services related to safety and cleanliness. More info For Downtown, this is a meaningful program. Anyone visiting, living, and working Downtown likely regularly encounters people in crisis on the street, and until now the options have been limited. Having trained mental health professionals embedded in those responses means faster, more appropriate care for the person in crisis.

RHA Health Services
Dec 12th, 2025
RHA Launches RHA Cares Awards, Recognizing 12 Employees

RHA launches RHA Cares Awards, recognizing 12 employees. This year, RHA Health Services launched the RHA Cares Awards, celebrating excellence across its company! RHA Health Services, LLC gathered in Atlanta for an award ceremony, enjoyed fellowship and food, and recognized the following recipients. The RHA Cares Excellence Award recognizes Direct Support Professionals throughout the company for their extraordinary impact. In the ceremony, CEO Mickey Atkins honored them as "leaders in the way they act, the way they present themselves, and the way they support the people RHA cares for." Here are the recipients of the 2025 RHA Excellence Awards:

PR Newswire
Feb 28th, 2025
Rha Health Services Attains Person-Centered Excellence Accreditation From Cql

ASHEVILLE, N.C., Feb. 28, 2025 /PRNewswire/ -- RHA Health Services is pleased to announce that it has achieved Person-Centered Excellence Accreditation from CQL | The Council on Quality and Leadership. This prestigious accomplishment demonstrates that RHA aligns with the highest standards in the human services field and recognizes the organization's significant impact on the lives of people with disabilities."This is a great achievement, and we're honored to partner with RHA on their accreditation!" says Mary Kay Rizzolo, President and CEO of CQL. "They're showing people supported, families, employees, and others, that they're committed to quality services that help people's dreams come true."Since 1989, RHA has partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, RHA provides care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, the organization also provides behavioral health services to individuals with mental health and substance use needs and provides services to those who are Deaf and Hard of Hearing.Person-Centered Excellence Accreditation, a four-year term, is awarded to organizations that meet CQL's rigorous standards, integrate CQL tools and approaches, and establish a quality management system to drive data-based decision-making

The Association of National Advertisers
Feb 26th, 2025
Comings & Goings: February 2025

Dotty Bell retires from RHA Health Services.

McKnight's
Apr 22nd, 2024
Capital One provides senior credit

Capital One announced that it has provided a senior credit facility to support Formation Capital's acquisition of RHA Health Services LLC and its affiliates.