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RHA Health Services

Community-based disability and behavioral health services

Mental Health Direct Support Professional

Residential & Direct SupportConfirmed live in the last 24 hours
Full-timeClaremont, NC, USAIn-person

About the Job

Requirements

  • A high school diploma or GED is required.
  • Applicants must be at least 18 years old.
  • A valid driver's license is required.
  • The role requires supporting people with behavioral challenges and implementing crisis management protocols.
  • For transporting service users in a personal vehicle, the employee must maintain current auto liability insurance and provide proof of insurance and a driver's license.
  • Employees must complete criminal background screening, registry checks, and drug testing.
  • Education verification and other credentialing are required based on position requirements.
  • Proof of employment history or references may be required.
  • For positions requiring transportation, proof of a driver's license, driver's insurance, and vehicle may be required.

Responsibilities

  • Support individuals or groups with disabilities and challenging behavior in community or residential settings.
  • Help people receiving services identify and communicate their requests and support needs.
  • Implement services and supports addressing each person's goals and desired outcomes in their person-centered plan.
  • Understand individuals in the context of their personal histories, social and family networks, and future goals.
  • Follow company safety and emergency procedures; report accidents, incidents, abuse, neglect, or exploitation promptly to a supervisor; and protect confidential and private health information.
  • Encourage healthy personal and social habits and support people in acquiring valued social roles in integrated community settings.
  • Reinforce learning, continuously assess functioning, and provide feedback during training and learning activities.
  • Assist with appointments and access to community appointments, medications, or supplies as identified in the plan of care.
  • Support people with eating, resting, dressing, bathing, grooming, toileting, playing, and working, according to their abilities and interests, while protecting privacy and dignity.
  • Prepare food and assist and instruct people in food preparation and cleaning residences and vocational program areas.
  • Use strategies to support sensory-motor and perceptual-motor development, perception, memory, language, cognition, and social and emotional development.
  • Teach self-medication administration according to company policy and support people in taking prescribed medications.
  • Transport people to and from day programs, work sites, appointments, and community activities when needed; plan and drive vehicles, provide support during transportation, and escort, lead, encourage, participate in, or instruct recreational activities.
  • Provide assistance with activities of daily living at home or in the community, including grocery shopping, budgeting, laundry, household chores, and social skills.
  • Provide crisis response during working hours and on-call periods, and protect the rights and dignity of people supported.
  • Consult regularly with supervisors, testing specialists, habilitation specialists, qualified professionals, program managers, behavior specialists/analysts, and clinical staff to enhance teaching methods and account for individual needs and abilities.
  • Ask for help when needed and promptly notify supervisors when program tasks cannot be completed as outlined or outcomes are unexpected.
  • Attend mandatory house meetings and, when required, clinical or management team meetings; document shift-change responsibilities and maintain on-site coverage until properly relieved.
  • Help identify supports needed for personal outcomes, understand and work toward person-centered plan goals, and encourage choice and control over one's environment.
  • Monitor medication dosages and document them in medical charts according to certification level and direction from authorized clinical staff.
  • Collect and document required data in logs, incident reports, and program data sheets; monitor and report on the health and wellness of people supported.

Desired Qualifications

  • A bachelor's degree and one year of experience, an associate's degree and three years of experience, or a high school diploma/GED and five years of experience working with individuals with mental health and developmental disabilities are preferred; this education and experience requirement may be reduced based on service-line requirements.
  • Prior experience is not required for the entry-level Direct Support role; training and development are provided.

About the Company

RHA Health Services

Community-based disability and behavioral health services

RHA Health Services provides community-based health and support services for people with disabilities and health challenges across Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee. Its offerings include disability supports, behavioral health counseling, substance use treatment, crisis intervention, and specialized Deaf and Hard of Hearing services, delivered through a person-centered, outcome-focused care model. Services range from supported living and outpatient care to vocational rehabilitation and 24/7 crisis response via facility-based centers and mobile teams, all designed to fit individual needs. The company differentiates itself through formal accreditations (CARF for substance use, CQL), a strong emphasis on accessibility and community inclusion, and growth through acquisitions like Howell Support Services. Its goal is to improve independence and quality of life for people it serves by tailoring supports and expanding access to care.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Asheville, NC
Founded
1989

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