Delivery Manager

Job Description

• Own and continuously improve delivery governance practices across the department
• Conduct regular project health reviews and ensure timely identification of delivery risks and issues
• Monitor portfolio performance, delivery quality, customer satisfaction, and key delivery metrics
• Provide visibility into portfolio health and proactively escalate critical issues when needed
• Establish and drive delivery standards, best practices, and quality frameworks across projects
• Support and mentor Project Managers in applying effective delivery and governance practices
• Facilitate knowledge sharing and continuous improvement initiatives across teams
• Ensure consistent adoption of company delivery methodologies, processes, and standards
• Own delivery escalations and coordinate resolution efforts across stakeholders
• Lead recovery planning for challenging or underperforming projects
• Identify portfolio-level risks and ensure mitigation plans are implemented and tracked
• Support leadership in managing delivery-related risks and priorities
• Collaborate with Account Managers, Project Managers, Engineering Leaders, Resource Managers, and HR partners to ensure successful project execution
• Drive alignment between business objectives, delivery capabilities, and resource planning
• Act as a trusted advisor to leadership on delivery performance, risks, and improvement opportunities
• Contribute to organizational initiatives aimed at increasing delivery maturity and operational effectiveness

Qualifications

• 8+ years of experience in project, program, portfolio, or delivery management within the IT industry
• Previous hands-on technical experience as a Software Engineer or in another technical delivery role
• Strong understanding of software development processes and engineering challenges
• Proven experience overseeing multiple projects, accounts, or delivery streams simultaneously
• Experience leading, mentoring, or developing Project Managers, Delivery Managers, or Team Leads
• Strong understanding of delivery governance, project health management, risk management, and quality assurance practices
• Proven experience managing complex delivery escalations and leading recovery initiatives for challenged projects
• Experience establishing and improving delivery standards, processes, frameworks, and best practices across organizations
• Strong portfolio management capabilities with the ability to identify trends, risks, dependencies, and improvement opportunities across multiple projects
• Excellent stakeholder management and influencing skills across different organizational levels
• Strong analytical and problem-solving skills with a data-driven approach to decision-making
• Ability to drive organizational change and lead continuous improvement initiatives
• Excellent communication, facilitation, coaching, and leadership skills
• Experience working in cross-functional and matrix organizations
• Advanced English level

WILL BE A PLUS

• Experience working within large-scale distributed delivery organizations
• Experience with Agile delivery frameworks and transformation initiatives
• Certifications such as PMP, PgMP, PMI-ACP, PRINCE2, SAFe, or similar
• Experience in delivery process optimization and operational excellence initiatives
• Exposure to international Customer environments and enterprise-scale accounts

Additional Information

PERSONAL PROFILE

• Strong leadership and mentoring mindset
• Proactive and ownership-driven approach
• High level of organizational and prioritization skills
• Ability to navigate ambiguity and manage competing priorities
• Collaborative and relationship-oriented personality
• Strategic thinking combined with operational execution capabilities
• Strong focus on quality, transparency, and continuous improvement