Application Support Specialist
Confirmed live in the last 24 hours
FreedomPay

201-500 employees

Secure, advanced payment solutions for diverse industries
Company Overview
FreedomPay is a leading player in the payment solutions industry, trusted by global leaders across various sectors for its unmatched security and advanced value-added services. The company's culture of technical innovation is evident in its pioneering of Next Level Commerce™, which includes mobile payments, cashless solutions, and intelligent analysis, among others. With a high client retention rate, FreedomPay's commitment to evolving payment technology performance and its industry leadership is demonstrated by its successful collaborations with companies like Marriott International and HMSHost.
Consumer Software
Hardware
Fintech
Data & Analytics

Company Stage

Series D

Total Funding

$26.2M

Founded

2000

Headquarters

Philadelphia, Pennsylvania

Growth & Insights
Headcount

6 month growth

6%

1 year growth

16%

2 year growth

24%
Locations
Philadelphia, PA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
CategoriesNew
Customer Success & Support
Requirements
  • Bachelor Degree in Computer Science, Information Science, Mathematics, MIS, or related discipline
  • 5+ years equivalent work experience in data analysis, query writing, reporting, analytics, and supporting applications
Responsibilities
  • Develop product specialty and knowledge supporting FreedomPay Value Added Services with an enterprise focus
  • Interface with Enterprise level clients resolving product related issues and escalations
  • Support a variety of production processes daily, including failure analysis, correction, and re-execution
  • Work on continual process improvement, knowledge documentation, and team sharing
  • Collaborate with internal and external team members on triage, problem solving, and root cause analysis
  • Assist in education documentation and training of enterprise client trainers
  • Assist internal and external teams in mass implementation and rollout support
  • Ensure accurate and timely trouble ticket resolution, make prioritization decisions, and ensure effective communication regarding issue status to internal and external personnel
Desired Qualifications
  • Experience in payments processing or financial services
  • Experience with point of sale systems