Learning Consultant - Workforce Development, Clinician Orientation & eStar

Discover Vanderbilt Health: With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

HR Workforce Development

Job Summary:

The Learning Consultant demonstrates expertise across the full learning and performance consulting lifecycle, including needs assessment, solution design, content development, facilitation, implementation, and evaluation. Serving as a trusted advisor to leaders and stakeholders, this role independently consults to identify and implement learning, performance, engagement, and organizational effectiveness solutions that align with strategic business objectives. The Learning Consultant is responsible for New Clinician Orientation and measures effectiveness, and continuously improves solutions based on learner feedback, organizational priorities, and performance outcomes. Working collaboratively with Learning Specialists, Learning Experience Designers, subject matter experts, and business leaders, the consultant develops and curates effective, engaging, and accessible learning experiences that support workforce development and organizational success. This role facilitates instructor-led, virtual, and hybrid learning experiences, measures solution effectiveness through qualitative and quantitative data, and continuously improves programs based on evaluation results. Additionally, the Learning Consultant leads complex projects, mentors team members, shares best practices, and serves as a resource for innovative learning strategies, engagement initiatives, and organizational development efforts.

Onsite requirements: Every Monday for Main Campus Orientation as well as monthly Clinical Orientation. Additional onsite requirements as business needs dictate.

The Learning Consultant partners with leaders and stakeholders to assess business challenges, identify performance gaps, and recommend strategic learning, engagement, or organizational effectiveness solutions. The role conducts comprehensive needs assessments through stakeholder interviews, data analysis, performance diagnostics, and environmental assessments to identify desired business outcomes and measures success. Using information gathered through analysis, the consultant designs, develops, and implements learning, performance support, engagement, and workforce development solutions aligned with business objectives, learner needs, and adult learning principles. The consultant collaborates with Learning Specialists, Learning Experience Designers, and subject matter experts to create effective and engaging learning experiences across multiple delivery methods, including instructor-led, virtual, hybrid, and digital formats. Responsibilities include developing instructor-led presentation materials, participant resources, facilitator guides, and curated learning assets while ensuring all solutions meet accessibility, inclusion, quality, and compliance standards. The consultant leverages learning technologies, authoring tools, learning management systems, and virtual collaboration platforms to develop, update, or curate digital learning resources and performance support tools as needed. The role facilitates engaging learning and engagement events, evaluates program effectiveness using established measurement methodologies, communicates outcomes to stakeholders, and provides recommendations for continuous improvement. The Learning Consultant independently manages multiple projects, timelines, stakeholders, risks, and deliverables while influencing outcomes without direct authority. The role may lead enterprise-wide learning and engagement initiatives, support organizational change efforts, provide coaching and mentorship to peers, and represent the Learning and Organizational Development function on cross-functional teams and projects. Responsibilities focus on one or more specialty areas, including classroom and virtual facilitation, learning evaluation and assessment, workforce engagement, cultural engagement, organizational effectiveness, or performance consulting. Additional duties may be assigned as needed.

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Preferred Skills & Experience

• Experience facilitating training, onboarding, orientation, or educational programs for adult learners.
• Strong verbal and written communication skills with the ability to present information clearly to groups of varying sizes.
• Excellent customer service and relationship-building skills, particularly when supporting new employees and helping learners navigate training programs.
• Collaborative team player who enjoys working closely with colleagues to deliver a consistent and engaging learning experience.
• Comfortable facilitating both in-person and virtual training sessions.
• Experience managing multiple priorities and maintaining organization in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, PowerPoint, Excel, and Teams.
• Experience using Workday or other learning management, HR, or enterprise systems preferred.
• Experience with eStar (Epic) or other healthcare technology platforms preferred.
• Healthcare industry experience is a plus; candidates from other industries will also be considered if they have strong training, facilitation, customer service, or workforce development experience.
• Ability to confidently engage audiences of participants in classroom or virtual learning environments.

Performance Consulting (Advanced): Applies advanced performance consulting practices to assess business needs, identify root causes of performance challenges, influence decision-making, build strong stakeholder partnerships, and deliver measurable organizational results. Demonstrates the ability to guide leaders toward effective learning and non-learning solutions that support strategic objectives.

Learning Needs Analysis (Advanced): Utilizes advanced methodologies to identify performance gaps, assess underlying causes, define measurable business outcomes, analyze learner and environmental factors, and recommend appropriate learning, engagement, process, or organizational solutions.

Adult Learning Theory (Advanced): Demonstrates expertise in adult learning principles, learner engagement strategies, facilitation techniques, and evidence-based instructional practices to create effective learning experiences across classroom, virtual, hybrid, and digital environments.

Learning Measurement and Evaluation (Advanced): Applies evaluation methodologies to assess learning effectiveness, behavior change, business impact, and stakeholder outcomes, using data to drive continuous improvement and demonstrate value.

Facilitation (Advanced): Facilitates highly engaging instructor-led, virtual, and hybrid learning experiences while adapting delivery methods to meet diverse learner needs and organizational objectives.

Project Management (Advanced): Effectively manages multiple concurrent projects, stakeholders, timelines, budgets, risks, and deliverables while ensuring high-quality outcomes and customer satisfaction.

Change Management (Intermediate/Advanced): Supports organizational change initiatives through stakeholder engagement, communication planning, learning strategies, adoption support, and measurement of change outcomes.

Learning Technologies (Intermediate/Advanced): Demonstrates proficiency in learning management systems, digital learning platforms, virtual collaboration tools, content curation resources, and learning authoring technologies to support the design, delivery, and measurement of learning solutions.

KEY RESPONSIBILITIES

• Facilitates learning for the New Clinician Orientation
• Consults with customers to determine appropriate solutions for business need.
• Conducts needs analysis to determine performance/engagement objectives.
• Gathers content material from subject matter experts and performs research, as needed
• Uses information obtained in analysis to create program content or solution that meets the need of customer
• Partners with Learning Specialists or Learning Experience Designers to develop effective and engaging e-learning experiences.
• May occasionally develop or update basic e-learning deliverables
• Develop instructor-led course presentation materials and related courseware as needed
• Implements solution or program based on appropriate design.
• Reviews, evaluates and reports program or solution effectiveness.
• Focuses in one or more of the following areas:  Classroom and Virtual Facilitation, Learning Evaluation and Assessment, and/or Workforce and Cultural Engagement.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

Core Capabilities :

Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

3 years

Education:

Bachelor's

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.  EOE/Vets/Disabled.