Client Services & Operations Executive

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. 

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. 

Empower your impact at Cision. Be seen, be understood, be you.

As a Client Services & Operations Executive you will be responsible for the account management of the successful completion for all wire and email distributions for PR Newswire clients. Taking and interpreting client instructions you will draw on your previous experience to recognise clients’ needs and propose appropriate solutions.

This is an exciting opportunity to join our business within our crucial CCS Distribution Department. This role will allow you to leverage your relationship building and up-selling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards.

Working Hours & Shifts

• Standard shifts rotate weekly: 

• • 08:00 – 16:30
  • 09:00 – 17:30
  • 10:00 – 18:30
  • 11:00 – 19:30
  • 14:00 – 22:00
  • 16:00 – 00:00
• Evening shifts occur once every six weeks.
• Weekend on-call duty runs from 09:00 – 00:00 every other month.

What You'll Do

• Order processing, distribution editorial fulfilment
• Order processing and managing the successful completion of orders for all wire, and e-mail distributions.
• Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
• Identify and highlight add-on sales opportunities and generate additional revenue (upselling).
• Always adhering to all departmental Standard Operating Procedures.
• Take and interpret client instructions, recognise client needs and propose solutions.
• Focus on quality standards and timelines to achieve team targets and objectives.
• Ensure content accuracy, attribution, and acceptability of client’s copy.
• Edit proofread content for accuracy, clarity, grammar and adherence to PRN Editorial Standard.
• Monitor progression of order at all stages – liaising with internal departments, the client, and outside suppliers as necessary.
• Ensure completed orders are checked and passed through promptly to invoicing.
• Confirm all content aligns with our brand voice, tone and editorial standards.
• Fact-check information to ensure credibility and accuracy.
• Provide feedback to clients and suggest improvements where necessary.
• Oversee the formatting and presentation of final content before publication.
• Stayed updated on industry trends, news and best practices.
• Assume responsibility for co-ordination and completion of all orders.
• Re-prioritise workload regularly to ensure all deadlines are met.
• Ensure all jobs are assigned, distributed, and fulfilled correctly.
• Quality checks all orders and distributions to guarantee a high standard of service delivery.
• Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order Management System.
• Raise Trouble Notes for any Tech/Affiliate/Client Complaints and escalate to Seniors/Managers.
• MNR Cover.
• Conducting themselves with integrity, ethics and a strong moral compass.
• Instigate initiatives and process to build, develop and maintain excellent business relationships.
• Provide clients with an excellent service that exceeds their expectations and is line with corporate strategy.
• Focus on quality standards and timelines to achieve team targets and objectives.
• Comply with all company policies (for example data protection, equal opportunities, confidentiality).
• Maintain an excellent knowledge of all PR Newswire products and services. The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence, as determined by the needs of the business and its customers.

What You'll Bring

• Proven track record within client facing and/or operational role
• Knowledge of Microsoft Office and understanding of HTML
• Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients
• Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals
• Have the energy and drive to work under pressure to hit tight targets
• Excellent organisation and time management skills with the ability to ensure excellence in service delivery
• Upselling experience

What We Offer

• Cision Group Personal Pension Scheme
• Life Assurance
• Healthcare cash plan
• Dental Insurance
• Gym Subsidy
• Cycle to Work
• Discounted Dining
• Virtual GP
• Employee Assistance Programme (EAP)
• Eye Care Test
• Cision Global Charitable Giving Program
• BenefitHub (Retail discounts)

If this opportunity feels like the right fit for you, we’d love to hear from you!

#LI-FR1 #LI-Hybrid

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results. PR Newswire, a network of over 1.1 billion influencers, in-depth monitoring, analytics and its Brandwatch and Falcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud®, visit www.cision.com and follow @Cision on Twitter. 

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com. 

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. 

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected] 

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