Technical Assurance Specialist

TE TŪRANGA I THE ROLE

We’re looking for a Technical Assurance Specialist to provide Level 2 operational and technical assurance across Sky’s Broadcast, Infrastructure and Digital technology services. Working between the Network Operations Centre (NOC) and specialist resolver teams, you’ll assess and triage incidents, alerts and operational issues, establish the right technical ownership and priority, and coordinate the appropriate teams, vendors and technology partners to support timely service restoration.
You’ll strengthen visibility of service health and emerging issues by reviewing monitoring, alerts and operational trends, while building strong end-to-end knowledge of Sky’s services, platforms, dependencies and resolver pathways. You’ll also help grow NOC capability through effective runbooks, coaching and knowledge transfer, and participate in the Major Incident Management on-call roster to provide technical coordination during significant service incidents.

NGĀ PŪKENGA ME NGĀ WHEAKO I WHAT YOU WILL BRING

You’re an experienced technology operations professional with strong technical judgement, analytical thinking and the composure to coordinate complex operational issues. You communicate clearly, build trusted relationships across technical and service teams, and can bring structure, ownership and momentum to incidents and service degradation. You’re comfortable working in an operational and on-call environment and enjoy sharing knowledge to build capability in others.

What you can bring to the role:

• Strong experience in technology operations, technical support, service assurance, infrastructure, Broadcast, Digital, Cloud or a similarly complex operational environment.
• Demonstrated capability in technical triage and coordinating resolution across multiple technical teams.
• Strong working knowledge of Incident, Change and Problem Management best practices (ITIL/ITSM), including support for significant incidents and service degradation.
• Strong analytical and troubleshooting skills, with the ability to interpret monitoring and operational information, identify patterns and emerging risks, and understand technical dependencies.
• Strong communication, influencing and relationship-management skills across the NOC, engineering and resolver teams, service management, vendors and technology partners.
• Demonstrated ability to build and share operational knowledge through clear documentation, runbooks, coaching and knowledge transfer.

NGĀ HAEPAPA | ROLE RESPONSIBILITIES

• Provide Level 2 technical triage and operational assurance across incidents, alerts and operational issues, establishing appropriate priority and technical ownership.
• Coordinate engagement with internal resolver teams, vendors and technology partners to support timely service restoration.
• Provide technical coordination during significant incidents and service degradation, including participation in the Major Incident Management on-call roster.
• Review monitoring, alerts and service trends to identify recurring issues, emerging degradation and opportunities to improve service health visibility.
• Provide governance and oversight of operational issues and resolver queues, identifying ageing, stalled or unassigned work and supporting effective escalation.
• Contribute technical assurance input across Incident, Change and Problem Management to improve reliability and reduce recurring issues.
• Build operational knowledge and NOC capability through clear runbooks, coaching and knowledge transfer, strengthening Level 1 triage, escalation and operational readiness.

KO NGĀ HUANGA I WHATS IN IT FOR YOU?

• Free Sky, Sky Sport Now, and Neon 
• A flexible, supportive culture where your ideas matter 
• Great career development with real pathways to grow 
• Discounted Southern Cross health insurance 
• Discounted YMCA gym membership 

Salary

Additional info: <strong>EEO &amp; Inclusion Statement</strong>  <br />As an Equal Employment Opportunity employer, we’re proud champions of inclusivity and diversity. We welcome applicants of all gender identities and want everyone to feel supported throughout the process. Our application form also includes a “diverse” gender option for those who identify as non‑binary, genderqueer, genderfluid, or any identity outside the male/female binary. <br /> <br /><strong>Recruitment Agencies </strong>- Kindly note we are not seeking agency support for this role and will not be accepting unsolicited profiles or approaches