The Job

Own Company is seeking a highly motivated and experienced Program Manager to lead the successful execution of strategic Customer Success initiatives on a global scale. The ideal candidate will play a pivotal role in driving cross-functional collaboration, ensuring execution urgency, and accelerating operational readiness and integration within Own’s Customer Success operating framework. Your success will be measured by key performance indicators, including milestone-based deliverables, risk mitigation actions, and overall successful completion of these initiatives within defined timelines.

Your Day-to-Day Role

• Strategic and Tactical Execution: Lead the end-to-end execution of strategic Customer Success initiatives, ensuring alignment with organizational goals and objectives, while operating with a tactical focus on week-to-week activities.
• Program Plan: Develop, organize and coordinate a comprehensive program plan, including key milestones, deliverables, and timelines.   
• Cross Functional Engagement: Foster collaboration across key internal stakeholders and cross-functional teams and external partners and organizations critical to achieving success.
• Communication: Drive effective communication channels to ensure all stakeholders are informed and engaged throughout the initiative lifecycle.
• Operational Readiness and Integration: Develop and implement strategies to accelerate operational readiness for new initiatives, ensuring seamless integration into existing processes when required, or creating new processes if needed.
• Collaborate: Collaborate with relevant teams to identify and address operational challenges that may arise during the execution phase.
• Accountability and Results: Establish clear accountability structures for project teams and stakeholders; with full recognition project team members have responsibilities outside their support of these initiatives.
• Risk Management: Proactively identify and assess key dependencies, potential risks, and roadblocks that may impact the successful completion of initiatives.
• Mitigation Plans: Develop and implement mitigation plans to address identified risks and challenges.
• Big Picture Thinking: Maintain a strategic perspective while overseeing detailed tactical execution and align on initiatives with the broader organizational strategy and vision.

Your Work Experience

• Bachelor’s degree and 5+ years of relevant experience in a global SaaS environment comparable to Own Company
• Day to day engagement working with key stakeholder functions relevant to customer success initiatives, including product engineering, customer support and services, operations and sales
• Thorough understanding of project/program management techniques and methods
• Proven track record of success leading cross-functional teams, setting clear expectations, and driving results
• Ability to think strategically and align initiatives with broader business goals
• Strong analytical skills with ability to identify and address risks before they impact project outcome
• Excellent communication and interpersonal skills with the ability to effectively convey complex information to diverse audiences
• Salesforce end user proficiency is required
• Experience using Gainsight as a Customer Success tool is preferred
• Results-driven with a passion for driving the success of Customer Success initiatives and exceeding customer success targets

Important Details

This is a full-time position. The ideal candidate will work out of our Englewood Cliffs, NJ office a minimum of 3 days per week to maximize collaboration and interaction with the business. Travel may be required.

Own is dedicated to creating an environment where employees thrive, which is why base pay is only one part of the total compensation package that is provided to compensate and recognize employees for their work. This role may also be eligible for unlimited PTO, generous medical benefits, a 401(k) savings plan with a 4% employer match, discretionary bonuses/incentives, and stock options. We also offer catered lunches in the office five days a week, a full fitness center, and free shuttle bus service to and from New York City.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. Own is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team and one culture that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

Learn more at owndata.com.

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